Optical Sales Associate

Shoptikal • Dilworth, MN

4d

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Dilworth, Minnesota. The role provides patient and customer service throughout eyewear selection, ordering, and dispensing; performs pre-screening activities before patient exams; prepares work orders for the Optical Lab; processes medical billing information; and maintains frame inventory. On-the-job training is provided, and prior experience is not necessary. Teammates may complete Shopko OCE Certification requirements and calendar modules to become certified.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by state.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patients’ eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Effectively communicate at all organizational levels through written and two-way verbal communication.
• Read and write at a high school graduate level.
• Able to sit or stand for extended periods.
• Able to lift 10 to 20 pounds.
• Able to see near and distance, color, and depth perception.
• Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Able to operate a cash register, optical equipment and tools, and office equipment such as a computer, telephone, fax machine, and copier.
• Able to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Able to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
• Help patients select frames based on style and color, ensuring they coordinate with facial and eye measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims, and explain promotions and special lens offerings.
• Balance accounts and process medical billing information.
• Prepare work orders with specific instructions for the Optical Lab.
• Maintain proper merchandising of frame inventory.
• Complete pre-screening activities before patient exams.

Benefits

• Competitive wages and sales incentives.
• Competitive time-off package, including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick pay, with eligible teammates accruing sick/safe leave per state law.
• Medical, life, dental, and vision benefits.
• Short- and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED