Optical Sales Associate - Baraboo, Wisconsin

Shoptikal•Baraboo, WI

About The Position

The Optical Sales Associate provides excellent patient and customer service in the selection, ordering, and dispensing of eyewear. The role includes completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training and certification opportunities are provided; no experience is necessary to start. Previous office and/or optical dispensing experience is preferred. The position involves advising patients on eyewear, lenses, coatings, frames, and contact lens care; supporting the Optometrist with case histories and screenings; and completing business and operational tasks such as managing third-party plans and claims, balancing accounts, and merchandising frames. Teammates must meet applicable state licensing requirements and complete Shopko OCE certification requirements and calendar modules to become certified. Work requires communication and customer service skills, the ability to manage multiple customer interactions and phone calls, and the ability to operate office and optical equipment. Teammates may need to work extended hours, including evenings, nights, and weekends, and travel independently to support company objectives and personal development.

Requirements

High school graduate or equivalent.
Maintain a license as required by the state.
Complete Shopko OCE certification requirements and calendar modules to become certified.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Able to communicate effectively at all organizational levels through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to lift 10 to 20 pounds.
Able to see near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to operate office equipment, a cash register, optical equipment, and tools.
Able to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs.
Recommend lenses, lens coatings, and frames to meet patient needs.
Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Complete pre-screening activities before patient exams.
Maintain frame inventory.