Optical Sales Associate - Baraboo, Wisconsin

55888d88-cf09-47e9-99b5-cdf86a66592a • Baraboo, WI

8h • Onsite

About The Position

The Optical Sales Associate provides patient and customer service in selecting, ordering, and dispensing eyewear. The role also completes pre-screening activities before patient exams, prepares work orders for the Optical Lab, processes medical billing information, and maintains frame inventory. On-the-job training and certification opportunities are provided; no experience is necessary to start. State-required licensure must be maintained, and certification requires completion of Shopko OCE Certification requirements and calendar modules.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by the state.
• Complete Shopko OCE Certification requirements and calendar modules to become certified.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including prescription analysis, repairs and adjustments, and lifestyle dispensing.
• Effectively communicate at all levels of the organization through written and two-way verbal communication.
• Read and write at a high school graduate level.
• Sit or stand for extended periods.
• Operate office equipment such as a personal computer, telephone, fax machine, and copier.
• Lift 10 to 20 pounds.
• Have near, distance, color, and depth perception.
• Have manual and finger dexterity, hand and arm steadiness, gripping ability, and good eye-hand coordination.
• Operate a cash register, optical equipment, and tools.
• Work normal or extended office hours, including evenings, nights, and weekends, as needed to meet established deadlines.
• Travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, coatings, and frames.
• Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Benefits

• Medical, dental, and vision plans.
• 401K with match.
• Paid time off, including vacation pay and a personal day.
• Volunteer time off.
• Sick pay for hourly teammates.
• Health and wellbeing benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.
• Competitive wages and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED