Optical Sales Associate

Shoptikal • Brown Deer, WI

5d • Onsite

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Brown Deer, Wisconsin. The role provides customer service and patient care during the selection, ordering, and dispensing of eyewear. It also involves completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and prior experience is not necessary.

The associate helps patients identify eyewear that meets their needs, recommends lenses, coatings, and frames, and supports proper fitting, repairs, and adjustments. The position also assists the Optometrist with case histories and screenings and performs operational tasks such as handling third-party plans, balancing accounts, and merchandising frames. Work may include normal or extended office hours, including evenings, nights, and weekends, as well as independent travel to support company objectives and personal development.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by the state.
• Complete Shopko OCE Certification requirements and calendar modules to become certified.
• Ability to handle multiple customer interactions and phone calls at a time.
• Ability to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Ability to communicate effectively at all levels of the organization through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth perception.
• Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Ability to operate office equipment, a cash register, optical equipment, and tools.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames that meet those needs.
• Help patients select frames based on style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.
• Complete pre-screening activities before patient exams.

Benefits

• Competitive wages and sales incentives.
• Competitive time-off package, including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick pay, with eligible teammates accruing sick/safe leave per state law.
• Medical, life, dental, and vision benefits.
• Short- and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED