Optical Sales Associate

Shoptikal, LLC•Wausau, WI

6d•Onsite

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Wausau, Wisconsin. The role provides patient and customer service through the selection, ordering, and dispensing of eyewear, completes pre-screening activities before patient exams, prepares work orders for the Optical Lab, processes medical billing information, and maintains frame inventory. On-the-job training is provided, and no prior experience is necessary. The associate analyzes patients’ eyewear needs, recommends lenses, coatings, and frames, helps patients choose frames suited to their measurements and prescriptions, and assists with eyewear adjustments and contact lens care. The role also supports the Optometrist with case histories and screenings and performs related business and operational tasks, including understanding third-party plans, explaining promotions, balancing accounts, and merchandising frames. The position requires a high school diploma or equivalent and any license required by the state. To become certified, the teammate must complete Shopko OCE Certification requirements and calendar modules. The associate must be able to communicate effectively, manage multiple customer interactions and phone calls, operate office and optical equipment, and meet the physical and visual requirements of the role. Normal or extended hours, including evenings, nights, and weekends, may be required.

Requirements

High school graduate or equivalent.
Maintain a license as required by state.
Complete Shopko OCE Certification requirements and calendar modules to become certified.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Effectively communicate at all levels through written and two-way verbal communication.
Read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to lift 10 to 20 pounds.
Able to see near and distance, perceive color and depth, and demonstrate manual and finger dexterity, hand/arm steadiness, gripping ability, and good eye-hand coordination.
Able to operate office equipment, a cash register, and optical equipment and tools.
Able to work normal or extended office hours, including evenings, nights, and weekends, as needed to meet deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide customer and patient service according to company and Optical Center standards.
Analyze patient eyewear needs and recommend appropriate lenses, lens coatings, and frames.
Assist patients in selecting frames that coordinate with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.