Optical Manager Full Time

BJ's Wholesale Club • Portage, IN

19d • $22

About The Position

The Optical Manager performs all duties required of an optician in addition to managing, teaching, and coaching the optical team. The role includes serving Members, confirming appointments, maintaining the department, and liaising with the laboratory to help ensure orders are processed promptly. The manager is responsible for team performance, service quality, department operations, and adherence to company policies, including privacy requirements for patient information.

The position provides optical support to Members, including scheduling eye exams, making eyeglass adjustments, taking measurements, reading lens prescriptions with a lensometer, communicating product readiness, processing transactions, and completing order paperwork. The manager also oversees sales opening and closing procedures, team training and coaching, department cleanliness, and performance communication with club and regional leadership. Regular, predictable, full attendance is an essential function.

Requirements

• At least 18 years of age.
• Open shift availability.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Regular, predictable, full attendance.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.

Responsibilities

• Provide friendly, high-quality Member service in person and over the phone, including answering calls and scheduling patients for eye exams.
• Assist Members with eyeglass adjustments, measurements, lensometer readings, product-readiness notifications, transactions, and order paperwork.
• Manage and coach Optical department team members, including training, separations, promotion recommendations, and performance feedback.
• Ensure team members engage diligently with Members in person and over the phone.
• Protect patient information and comply with HIPAA and company privacy and confidentiality policies.
• Manage sales opening and closing procedures, ensuring funds are collected accurately and payments are made at the point of service.
• Educate patients about available products and recommend products that support their visual needs to help achieve sales and metric goals.
• Communicate and follow up with the Club Manager and Regional Optical Manager about department performance, maintenance, team member performance, and doctor relations.
• Maintain a clean and orderly workstation and Optical department.
• Maintain club policies and procedures and support daily GOLD club standards.
• Teach, coach, and lead team members through club-level training, promoting engagement, collaboration, inclusion, and a safe, positive environment.
• Use business data and reporting to understand performance, identify trends and opportunities, and support department and club financial goals.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED