Optical Assistant

EYE SPECIALISTS OF MID FLORIDA PA•Clermont, FL

41d•Onsite

About The Position

The Optical Assistant fills vision correction prescriptions and fits and adapts lenses and frames. Daily work includes record keeping, accounting, inventory, sales, placing work orders, and customer service. The role is based in person and may require travel to various satellite locations for work assignments. A valid Florida driver’s license is required. Overtime may be required, and additional duties may be assigned as needed. The Optical Assistant provides patient-facing support throughout the eyewear ordering and dispensing process, including helping patients select eyewear, placing and documenting lab orders, collecting payment, notifying patients when orders are ready, filing insurance claims, and maintaining clean, well-stocked optical areas. The position also supports the practice’s service standards, confidentiality requirements, and professional development expectations. There are no supervisory responsibilities.

Requirements

High school diploma or GED.
Proficient computer skills.
Ability to solve problems and attention to detail.
Ability to gain working knowledge of post-operative Medicare, Medicare Replacement, and Medicaid plans.
Excellent communication skills, proper grammar, and writing capability.
Team-oriented approach.
Self-directed and highly motivated, with the ability to multitask and work under pressure in a fast-paced environment.
Caring, patient, and friendly attitude.
Ability to gain familiarity with forms associated with patients’ medical records and the use and operation of optical software.
Ability to gain knowledge of lenses, frames, and optical supplies.
Sales ability.
Ability to meet the role’s physical demands, including walking, sitting, using hands to hold and move items, reaching, talking, hearing, stooping, crouching, and bending; lifting up to 50 pounds may be required at times.
Vision sufficient for close, distance, peripheral, and depth perception.
Ability to communicate clearly in person and over the telephone, with adequate hearing to perform job duties.
Valid Florida driver’s license.
One year of sales experience is preferred.

Nice To Haves

One year of sales experience.

Responsibilities

Greet patients in a friendly manner.
Provide routine cleaning and adjustment services for patients entering the practice.
Educate and assist patients in selecting eyewear available in the optical department.
Order jobs from laboratories according to practice protocols.
Check in and correctly document incoming job orders.
Collect payment for optical orders.
Notify patients in a timely manner when their orders are ready to be dispensed.
Keep optical boards and surrounding areas clean and well stocked.
File patient insurance claims for glasses.
Complete paperwork efficiently and accurately to document sales and patient activities.
Provide a high level of customer service and patient satisfaction.
Process incoming and outgoing deliveries, including FedEx and UPS.
Represent the practice with a professional demeanor and positive attitude.
Maintain applicable certification, improve skills, and attend in-service training and webinars as directed by the Office Team Lead.
Set, review, and revise professional growth goals and objectives.
Provide input on improving customer service, decreasing costs, and increasing optical department revenue.
Support the practice’s core values and mission through team effort and quality customer service.
Maintain flexibility, sensitivity, and respect in working relationships with team members.
Maintain confidentiality and follow HIPAA guidelines and practice rules and regulations.
Meet productivity standards defined by management.
Travel to satellite locations as needed for work assignments.
Perform other duties as assigned.