Ops Professional

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Ops Professional supports a Global Operations function by providing analytical support for one or more operations product areas. The role analyzes and resolves highly complex operational problems and initiatives that require exceptional handling and coordination among multiple operational and product specialists. It also manages projects and the introduction of new initiatives, systems, products, services, and processes, coordinating expertise across operations functions and products. In this role, you are responsible for end-to-end daily oversight of the US reconciliation operation, ensuring reconciliation integrity and effective control execution. You lead and develop the team, maintain clear accountability for operational delivery, identify and manage operational risks, and drive timely remediation. You also provide oversight and governance of India processing teams to ensure consistent service delivery aligned with US business requirements. The position partners with stakeholders across Global Markets Operations and other internal and external groups, resolves complex operational problems, supports new processes and industry initiatives, and drives continuous improvement and change while maintaining resilient day-to-day operations.

Requirements

At least 5 years of experience in the financial services industry.
Experience with Microsoft Excel.
Familiarity with the full Microsoft Office Suite, including Word, Outlook, and Access.
Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data, and presenting findings.

Nice To Haves

Knowledge of or experience with eligible credit support (collateral).
Ability to manipulate data, typically with good Excel skills.
Knowledge of how contractual terms in agreements are negotiated, or of the business drivers and which terms are important.
Bring new thoughts and ideas to teams to drive innovation and unique solutions.
Work among diverse viewpoints to determine the best path forward.
Experience connecting with diverse clients to understand future business needs and a commitment to continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to serve an evolving client base.
Value diversity to reflect, connect with, and meet the diverse needs of clients and employees around the world.

Responsibilities

Provide end-to-end daily oversight of the US reconciliation operation, ensuring reconciliation integrity and effective control execution.
Lead and develop the team, maintaining clear accountability for operational delivery.
Identify, manage, and escalate reconciliation and operational risks, driving timely remediation.
Provide oversight and governance of India processing teams, ensuring consistent service delivery and alignment with US business requirements.
Partner with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and other internal operations groups.
Analyze and resolve highly complex operational problems.
Support ad-hoc projects for new processes or industry initiatives.
Oversee daily reconciliation operations and ensure required reconciliation routines, control checks, and operational activities are completed according to established standards.
Ensure reconciliation breaks, exceptions, and exposures are identified, investigated, and mitigated promptly, with appropriate escalation under established policies and procedures.
Coach and develop team members, establish accountability, strengthen capabilities, and promote high levels of execution and engagement.
Work with Global Markets Operations and other internal stakeholders to manage dependencies, resolve issues, and ensure reconciliation services meet business and business-as-usual requirements.
Ensure India processing teams execute consistently, maintain appropriate controls, and align with global and US reconciliation requirements.
Drive continuous improvement and strategic delivery to enhance processes, strengthen controls, reduce operational risk, and support evolving business needs.
Support implementation of new processes, technology, and change initiatives while maintaining resilient and effective daily operations.