Ops Professional

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Ops Professional provides analytical support within a Global Operations function for one or more operations product areas. The role analyzes and resolves highly complex operational problems and initiatives, which may require exceptional handling and coordination among multiple operational and product specialists. It also manages projects and the introduction of new initiatives, systems, products, services, and processes, coordinating expertise across operations functions and products. The position is responsible for end-to-end daily oversight of the US reconciliation operation, ensuring reconciliation integrity and effective control execution. It leads and develops the team, maintains accountability for operational delivery, identifies and manages operational risks, and provides governance of India processing teams to support consistent service delivery aligned with US business requirements. The role also partners with internal and external stakeholders, supports process and technology changes, and drives continuous improvement while maintaining resilient day-to-day operations.

Requirements

At least 5 years of experience in the financial services industry.
Experience with Microsoft Excel.
Familiarity with the Microsoft Office Suite, including Word, Outlook, and Access.
Experience with data analysis, including maintaining databases, collecting, filtering, and cleaning data, identifying patterns, interpreting data, and presenting findings.

Nice To Haves

Knowledge of or experience with eligible credit support (collateral).
Ability to manipulate data, typically with good Excel skills.
Knowledge of how contractual terms in agreements are negotiated, including relevant business drivers and important terms.
Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Connects with diverse clients to understand future business needs and demonstrates continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Values diversity to reflect, connect with, and meet the diverse needs of clients and employees.

Responsibilities

Oversee the US reconciliation operation end to end, ensuring daily reconciliation integrity and completion of required routines, control checks, and operational activities in line with established standards.
Maintain a strong control and risk environment by identifying, investigating, and mitigating reconciliation breaks, exceptions, and exposures, and escalating them appropriately and promptly.
Lead, coach, and develop team members, establishing clear accountability and strengthening execution and engagement.
Provide oversight and governance of processing teams in India, ensuring consistent execution, appropriate controls, and alignment with global and US reconciliation requirements.
Partner with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and other internal operations groups.
Partner with Global Markets Operations stakeholders and other internal functions to manage dependencies, resolve issues, and maintain services that meet business and BAU requirements.
Analyze and resolve highly complex operational problems.
Support ad-hoc projects involving new processes or industry initiatives.
Drive continuous improvement and strategic delivery to enhance processes, strengthen controls, reduce operational risk, and support evolving business needs.
Support implementation of new processes, technology, and change initiatives while maintaining resilient and effective daily operations.