OPS DISTRIBUTED COMPUTER SYST SPECIALIST - 77905074

State of Florida • Jacksonville Beach, FL

9d • $20 - $24 • Onsite

About The Position

This is work providing technical assistance to computer system users. Incumbent answer questions or resolve computer problems for clients in person, via telephone or from remote locations. Incumbent may also assist in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems. Incumbent is responsible for PCs across the state and will need to travel to various Commission locations to perform duties.

Requirements

• Experience in desktop support providing customer service, supporting Microsoft Windows and Office 365 products.
• Two years of work experience troubleshooting personal computer hardware and software.
• This is a full-time (40 hours per week) Other Personal Services (OPS) position.
• Knowledge of the following operating systems, Windows 11;
• Knowledge of Office Productivity Software, Microsoft Office 365, Adobe Reader and Acrobat, and various client VPN software;
• Knowledge of Microsoft’s Active Directory and skills with user accounts in AD;
• Knowledge and skills assisting remote mobile users;
• Knowledge and skills with desktop and/or network security;
• Knowledge and skills troubleshooting hardware and software, TCP/IP and printer configuration;
• Knowledge and skills assisting users with data integrity;
• Ability to provide good communication skills.

Nice To Haves

• Scripting knowledge preferred.

Responsibilities

• Performs installation and repair of hardware, software, and peripheral equipment following design or installation specifications.
• Responsible for keeping an inventory of computer equipment and software in assigned area.
• Assists clients with procedures for surplus computer equipment.
• Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues.
• Process and track workload using the agency incident management tracking system.
• Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
• Enters commands and observes system functioning to verify correct operations and detect errors.
• Prepares evaluations of software and hardware and submits recommendations to management for review.
• May take a lead role in the planning, testing and implementation of major projects under the supervision of management.
• Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
• Works directly with hardware and software manufacturers to resolve major problems.
• May develop training materials and procedures and conduct training programs.
• Prepares administrative and purchasing reports as required.
• Reports day-to-day activities to supervisor(s) as required.
• Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attends training seminars.
• Performs other duties as assigned.

Benefits

• Comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions.
• Health Premiums $25.00- Single / $90.00- Family Biweekly
• Low Cost $25,000 Life Insurance
• OPS FICA Alternative Retirement Plan
• On the Job Trainings
• Family and Medical Leave Act (FMLA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed