DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES - 80080077

State of Florida•Alachua, FL

4d•Onsite

About The Position

This position is located within the Department of Juvenile Justice, Bureau of Information Technology (IT). Incumbent will serve as the IT Manager for DJJ’s Northwest Region, managing a team of technical staff working on infrastructure composed of the newest technologies. The home office for this position will be located in Tallahassee. Our team supports a client server environment with web-based applications using Microsoft Windows 11, MS Server 2016/2019, Microsoft 365, MS SQL, and .Net tools. We are looking for applicants who are prepared to apply their skills to supporting and maintaining systems critical to the functioning of the Florida Department of Juvenile Justice. The ideal candidate will be technically strong and have demonstrated strong interpersonal skills. Additionally, ideal candidates should have demonstrated initiative by their efforts to improve their technical skills and information technology best practices.

Requirements

The home office for this position will be located in Tallahassee.
Our team supports a client server environment with web-based applications using Microsoft Windows 11, MS Server 2016/2019, Microsoft 365, MS SQL, and .Net tools.
All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.
DJJ participates in E-Verify (Employment Eligibility).
When identified on a position description, a valid driver’s license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver’s license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restriction are acceptable, provided the driver wears corrective lenses while operating the vehicle.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nice To Haves

Experience supervising or managing information technology support staff.
Server Operating Systems, Installation - Operations - Troubleshooting: Windows Server 2016- 2019.
Desktop/Laptop Operating Systems, Installation - Operations - Troubleshooting: Windows 10 Desktop/Laptop/Mobile Device/Server/Network Hardware Troubleshooting and Repair.
Network (WAN\LAN) Equipment Installation, Operations, and Troubleshooting.
Data Backup and Recovery.
Utilization of Microsoft Office 365.
Customer Support and Interaction.
Project Planning and Reporting.
Asset Management and Reporting.
Performance Measurement and Quality Assurance.

Responsibilities

Supervise five staff providing desktop and infrastructure support to the Department located across fifteen counties within DJJ’s Northwest region performing the following:
File server configuration and administration (Active Directory - Security - Virus Protection)
Network account establishment and/or removal.
Customer data backup.
Software installation and update.
Set-up and maintenance of local training rooms.
Work order resolution and follow-up.
Network (LAN\WAN) monitoring.
New or replacement equipment set up.
Existing equipment troubleshooting and repair.
Equipment\software research for Information Resource Request (IRR) preparation.
Equipment inventory.
Equipment surplus and relocation.
Customer interaction - software\hardware operation orientation training.
Assure staff maintain technical proficiency.
Performance measurement and data reporting.
Asset management and evaluation.
Regional project planning and reporting.
Regional resource planning and management.
Customer management coordinator.
Regional quality assurance.
Conduct staff and customer meetings and site visits.
Implement plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency technology utilization needs.
Conduct and verify data backup of servers within the supported sites.
Confer with customers to discuss issues such as computer data access needs, security violations, data security, technology equipment needs/recommendations, technology applications/software needs/recommendations, and technology service quality.
Assure access privileges are granted and removed as directed by supervisors and IT management.
Identify infrastructure equipment upgrade and replacement needs.
Monitor technology performance and report to IT management issues and capacity recommendations.
Maintain and implement the IT plan of action for the region’s response to an incident or disaster event.
Follow-up meetings with customers to discuss IT service satisfaction status and issues.
Generate and provide IT management reports on equipment, software, application, customer, and support data.
Review processes and activities within the region for adherence to established standards and policies and report findings to IT management.
Review work order data to ensure all support activities are documented and issues/requests are accurately resolved.