OPS DISTRIBUTED COMPUTER SYSTEMS SPECIAL - 64906936

State of Florida • Fort Lauderdale, FL

2d • Onsite

About The Position

This position requires you to work on site at one of our facilities located throughout Broward County. This is an in-office and field work position. This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan. We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

Requirements

• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• This position requires daily in-office or field work. Willing to physically come in the office daily and perform field work.
• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship.
• Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
• Basic knowledge of IP telephony, network systems, Active Directory, and Windows workstation support.
• Ability to troubleshoot and configure computer hardware, peripherals, and network connectivity.
• Ability to install and configure software on Windows, iOS, and Android devices.
• Ability to answer, triage, document, and dispatch helpdesk support requests using an ITSM system.
• Ability to assist with equipment installation, hardware/software setup, and basic structured cabling tasks (routing, labeling, and terminating network cables).
• Knowledge of general operating principles, capabilities, and limitations of information technology system equipment.
• Microsoft Operating Systems, Office Suite, Windows all versions, Server 2008, 2012, 2016.
• Computer networking, architecture. Information security as they relate to IT.
• Troubleshooting root cause.
• Analyze information and situations.
• Reason logically and creatively and identify problems in order to draw valid conclusions and develop effective solutions.
• Ability to perform job tasks during stressful working conditions (e.g., deadlines, multiple assignments).
• Ability to work on multiple projects and/or assignments concurrently.
• Ability to adapt to changes in priorities, work assignments, and other interactions.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• Knowledge of computer hardware and software, including Windows, iOS, and Android operating systems.
• Knowledge of IP networking principles, basic network troubleshooting and cloud computing concepts and services.
• Experience imaging and deploying Windows computers using SCCM or similar tools.
• Experience using the Footprints ITSM system for ticketing and documentation.
• Experience performing structured cabling tasks, including cable runs, terminations, patch panel work and cable management.

Responsibilities

• Provides technical support to all internal users of the Florida Department of Health in Broward County.
• Responds to and manages support requests received through the IT Help Desk call center.
• Performs software installations.
• Answers and triages help desk calls.
• Documents issues.
• Responds to support requests.
• Supports and troubleshoots a variety of network components, including workstations, printers, scanners, servers, and switches.
• Assists with installing new equipment, software, and related upgrades.
• Performs basic structured cabling tasks, and ensuring proper cable labeling, routing, and termination.
• Accurately records all service activities in the ITSM Help Desk system.
• Completes required continuing education and maintains compliance with agency, section, and DOH training requirements.
• Performs other duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level