Ophthalmic Technician

Alabama Vision Center•Huntsville, AL

7d•Onsite

About The Position

An Ophthalmic Technician supports an Ophthalmologist in providing excellent patient care. The technician performs initial testing and handles a range of clinical and administrative duties to prepare patients for examinations and help the clinic run smoothly. The role requires a professional, empathetic, patient-focused approach and the ability to coordinate with patients, physicians, managers, and coworkers. The position is full-time in Alabama Vision Centers' Huntsville, Alabama location. Offices are open Monday through Friday, 7:15 a.m. to 5:15 p.m.; some earlier or later work may be needed, and the employee must be committed to working over 40 hours when business needs require it. The role may involve travel between work locations with minimal notice.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using Electronic Medical Record (EMR) systems and ability to learn new applications quickly.
Strong customer-service and communication skills; ability to coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills, particularly for tracking patient care and improving patient flow.
Ability to comply with HIPAA confidentiality standards.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Commitment to work over 40 hours when needed to meet business requirements.
Ability to grow, adapt, accept change, demonstrate initiative, and work in a team-oriented, patient-focused environment.
Physical ability to walk, sit, stand, bend, stoop, reach, and lift, carry, push, or pull items up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
Visual and auditory acuity, including color vision, depth perception, peripheral vision, and ability to adjust focus.
Ability to drive or climb occasionally as needed.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.

Responsibilities

Provide exceptional, professional customer service to patients in person and by phone.
Help anticipate physician needs and facilitate patient flow while respecting patients' and physicians' time and schedules.
Verify patient information by interviewing patients and confirm the purpose of their visits.
Record patients' medical histories and current medications.
Enter and maintain patient information in the Electronic Medical Record (EMR) system.
Perform preliminary eye examinations and testing, including dilation, refraction, pressure checks, visual fields, OCT, GDX, IOL Master, autorefraction, and topography.
Observe pupils, eye muscles, visual acuity, and extraocular movements.
Document medical visits and procedures accurately and thoroughly as the Physician performs them.
Prepare patients for treatments and minor procedures, and measure and record vital signs when required.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
Comply with company policies and procedures, including HIPAA confidentiality requirements.
Open and close examination rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.