Operator Success Coach

Krispy Krunchy Foods•Knoxville, TN

14h•$70,000 - $75,000

About The Position

The Operator Success Coach is a field-based business consultant who supports operator growth, operational execution, food quality and safety, and guest experience through consistent execution of KKC brand standards. The role focuses on post-opening performance, ongoing operational success, and continuous improvement across an assigned business unit. The coach partners with Operators and store teams through coaching, communication, relationship-building, problem-solving, and follow-through in a fast-paced field environment. The position works with Operators on business results and operational challenges, reinforces company expectations and brand standards, and supports transitions from store opening through stabilization and long-term growth. It also partners with Regional Operations Leaders, Store Opening teams, and cross-functional partners to execute operational priorities and initiatives.

Requirements

Current ServSafe Food Manager Certification, or ability to obtain it within the first 60 days.
3–5 years of restaurant, convenience store, retail, or foodservice operations experience.
Strong operational knowledge of food safety, sanitation, merchandising, labor management, guest experience, point-of-sale systems, and back-office procedures.
Strong coaching, communication, organizational, and relationship-building skills.
Ability to analyze operational performance, prioritize opportunities, and manage multiple priorities simultaneously.
Ability to work independently in a field-based environment while maintaining strong communication and accountability.
Ability to travel up to 80%, including overnight and air travel; evening and weekend travel may be required.
Valid driver’s license with a clean driving record and ability to meet company travel requirements.
Must reside within the assigned business unit.
Ability to regularly lift up to 50 pounds, stand for extended periods, drive for long periods, bend, twist, and work on ladders.
Strong business acumen and operational problem-solving capability.
Ability to influence Operators and store teams through effective coaching, communication, and follow-through.
Ability to analyze business performance data and develop actionable operational improvement plans.
Strong organizational and time management skills, with the ability to adapt quickly to changing priorities.
Ability to maintain cross-functional partnerships and communicate effectively across all levels of the organization.
Ability to remain calm under pressure while managing multiple projects and operational priorities in a fast-paced environment.

Nice To Haves

Multi-unit, franchise, or license support experience.
Proficiency with Microsoft Office Suite, Salesforce, and other business systems.

Responsibilities

Drive same-store sales growth, profitability, operational performance, and guest experience by coaching Operators on food quality, merchandising, packaging, promotions, labor efficiency, and operational execution.
Conduct scheduled store visits to assess operational performance, reinforce brand standards, review business results, and support continuous improvement initiatives.
Monitor and analyze key performance indicators, identify trends and performance gaps, and partner with Operators on action plans to improve results.
Document operational strengths, opportunities, follow-up actions, and store visit observations, and maintain clear communication with Operators and leadership teams.
Provide ongoing onsite coaching and training for Operators and store employees using the current Operations Execution Manual and approved KKC training materials.
Support Operators with food quality concerns, product credits, equipment issues, guest concerns, and service escalations.
Reinforce compliance with food safety standards, sanitation practices, operational procedures, and company expectations.
Demonstrate and coach best practices for food preparation, holding procedures, cleanliness, point-of-sale systems, back-office procedures, and operational routines.
Use Salesforce and/or other approved business systems to document store activity, monitor follow-up actions, track opportunities, and support cross-functional communication.
Partner with Store Opening teams to support the transition from opening through stabilization and long-term operational growth.
Execute operational priorities and initiatives in alignment with direction from Regional Operations Leaders and cross-functional partners.
Participate in business unit planning and operational alignment discussions to support consistent execution across assigned markets.
Support operational execution at food shows, training events, and field initiatives as assigned.
Assist Store Opening teams with pre-opening and opening support activities as directed by leadership.
Build strong relationships with Operators and store teams through regular communication, coaching, support, and follow-through.
Maintain professionalism, integrity, accountability, and commitment to company values and brand standards during operator interactions.