Operations Training Specialist

Chubb • Readington Township, NJ

2h • $64,000 - $108,000 • Hybrid

About The Position

The Operations Training Specialist advances employee development, business process optimization, and organizational goals by managing training projects, leading new-hire onboarding, and creating training materials and job aids. The role uses generative AI tools to personalize learning, create content, and support feedback mechanisms, while delivering training remotely and in person within a hybrid work environment and across U.S. time zones.

The specialist designs, develops, and evaluates training programs and materials using instructional design and adult learning principles. The role also supports process improvement, collaborates with subject matter experts and cross-functional teams, and promotes continuous learning and effective, responsible use of technology.

Requirements

• Demonstrated experience in training delivery, instructional design, or a related field.
• Skill in developing multimedia training resources, including videos and infographics.
• Proficiency facilitating training for remote and in-person audiences.
• Strong facilitation and presentation abilities, with a record of engaging and motivating diverse groups.
• Excellent written and verbal communication skills.
• Experience with generative AI tools or platforms relevant to training and development, such as AI-powered content creation, chatbots, or adaptive learning systems.
• Knowledge of ethical considerations and compliance requirements related to AI in educational settings.
• Ability to integrate technology solutions, including generative AI, into training methodologies.
• Understanding of adult learning principles and instructional design best practices.
• Proficiency with training technologies and platforms, such as Learning Management Systems, e-learning authoring tools, and video-conferencing software.
• Strong organizational and project-management capabilities.
• Creative problem-solving skills and commitment to ongoing professional development.
• Flexibility to adapt work hours as needed to support business demands, including coverage for all U.S. time zones.
• Bachelor's degree in Education, Organizational Development, Instructional Design, Instructional Technology, Training and Development, or a related field is preferred.

Nice To Haves

• Knowledge of Personal Lines.
• Instructional design or training-technology certifications, such as ATD, CPLP, or eLearning certifications.

Responsibilities

• Develop interactive e-learning modules using platforms such as PowerPoint or Captivate and incorporate multimedia elements.
• Standardize training-material templates and formats to ensure consistency and alignment with branding.
• Translate complex concepts into clear visuals, guides, and quick-reference materials for on-the-job use.
• Design and implement training programs that use generative AI tools to improve learner engagement, personalization, and knowledge retention.
• Evaluate and integrate AI-driven content creation, simulations, and feedback mechanisms into training frameworks.
• Collaborate with subject matter experts to ensure AI-powered training materials meet compliance, quality, and accessibility standards.
• Maintain centralized repositories of training materials, including version control and easy access.
• Review and update training content to reflect changes in policies, procedures, industry standards, and technology trends.
• Collaborate with cross-functional teams to align training programs with organizational goals and use technology effectively.
• Design and implement training methods such as simulations and gamification for diverse learning styles.
• Coordinate training-session logistics, including scheduling, materials preparation, and technology setup.
• Coach team members and facilitate train-the-trainer sessions.
• Test training materials with pilot groups, gather feedback, and refine content.
• Apply adult learning principles and instructional design best practices to training initiatives.
• Lead the design, development, and delivery of training programs supporting business process optimization.
• Analyze business processes, identify inefficiencies, and implement strategies to improve productivity and quality.
• Facilitate workshops, training sessions, and change-management activities for new processes and tools.
• Monitor training effectiveness using metrics, feedback, and industry benchmarking.
• Coach stakeholders on responsible and ethical use of generative AI in training environments.

Benefits

• Comprehensive benefits package.
• May be eligible to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time