Training Operations Specialist

Accuray • Madison, WI

3d

About The Position

The Global Training Operations Specialist supports the successful execution of Accuray’s global clinical and service training programs. The role is an operational partner to the Global Training team, coordinating customer training activities, administering learning systems, managing learner records and certifications, supporting training logistics, and helping deliver a high-quality customer learning experience. The specialist works with instructors, customers, field teams, and cross-functional stakeholders to support learner onboarding, LMS administration, training center operations, reporting, customer communications, and continuous improvement. The ideal candidate is organized, customer-focused, detail-oriented, and collaborative.

Requirements

• Bachelor’s degree or equivalent combination of training and relevant experience.
• Experience administering Learning Management Systems (LMS).
• Experience supporting training programs, customer training initiatives, learning operations, or administrative programs.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail, accuracy, and follow-through.
• Proficiency with Microsoft Office applications and business systems.
• Ability to work independently and collaborate effectively across cross-functional teams.
• Must be authorized to work permanently in the country of application without sponsorship.

Nice To Haves

• Experience supporting customer training, training operations, or corporate learning programs.
• Experience coordinating in-person, virtual, or hybrid training events.
• Experience in healthcare, medical device, life sciences, or another technical industry.
• Experience with reporting, training metrics, or process improvement initiatives.

Responsibilities

• Serve as a primary contact for customers, learners, instructors, and internal stakeholders regarding training activities.
• Manage customer registrations, learner onboarding, course enrollments, and certification activities.
• Coordinate learner communications, training schedules, course confirmations, and post-training follow-up.
• Support administration of customer training plans and learning pathways.
• Provide customer service to global learners and stakeholders and support a consistent, professional training experience.
• Administer LMS activities, including course setup, assignments, enrollments, certifications, and user access.
• Maintain accurate learner records and training documentation.
• Resolve learner access issues and LMS support requests; support LMS testing, updates, and process improvements.
• Generate and maintain reports on participation, completion, certifications, and training compliance.
• Maintain global training calendars and coordinate training resources, classrooms, instructors, and learners.
• Prepare course materials, including workbooks, lab guides, name badges, and learner resources.
• Support onsite and virtual training programs and ensure operational readiness and effective execution.
• Coordinate training requirements with Commercial, Clinical Training, Clinical Support, and Service Training teams.
• Support daily training center operations, including classroom readiness, hospitality services, supplies, and training materials.
• Coordinate vendors supporting training operations, including catering, hotels, printing services, and office suppliers.
• Track inventories and help maintain training resources and operational supplies.
• Help ensure a welcoming and professional environment for customers and internal learners attending training.
• Partner with instructors and subject matter experts to support effective delivery of training programs.
• Collaborate with Clinical, Service, Commercial, and Marketing teams on customer training initiatives.
• Participate in customer discussions and planning regarding training requirements and offerings.
• Communicate training processes, learner requirements, and program updates to stakeholders.
• Identify opportunities to streamline processes and improve operational efficiency.
• Contribute to initiatives that improve learner engagement, customer satisfaction, and training effectiveness.
• Support the adoption of new technologies, tools, and best practices within Global Training.
• Help collect and analyze training metrics to support continuous improvement.

What This Job Offers

• Job Type: Full-time