Operations Trainer

WACO FAMILY MEDICINE•Waco, TX

22h•Onsite

About The Position

The Operations Trainer gathers and evaluates information from WFM leadership, Practice Managers (PMs), and Patient Services Representatives (PSRs) to identify strengths, weaknesses, and opportunities to improve training for assigned clinics. The trainer communicates training needs and recommendations to the Operations Training Manager and collaborates with PMs to implement training material updates and methods intended to improve PSR retention. The position delivers approved training curricula for new hires and continuing education, conducts follow-up training, performs quality audits and competency observations for new hires as directed, and ensures new hires understand the Center’s policies and procedures. The trainer coordinates assigned training schedules, documents training progress and outcomes, provides policy and process support, communicates approved process updates, and delivers hands-on training in classroom and clinic settings. Other duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent required.
Two years of experience in a training facilitator role.
Two years of experience in curriculum development.
Familiarity with modern and traditional training methods.
Excellent leadership and motivational skills.
Ability to plan, manage time, and multitask effectively.
Advanced database and computer skills.
Strong verbal and written communication skills.
Excellent decision-making and problem-solving skills.
Good collaboration and teamwork skills.
Visual and auditory accuracy.
Ability to drive 5–6 hours per day and make several stops while maintaining concentration and managing stressful situations, including adverse weather, traffic, and deadlines.
Ability to perform continuous repetitive grasping and manipulation with both hands.
Ability to occasionally reach, walk, squat, bend, kneel, twist, and climb.
Ability to occasionally carry, lift, push, and pull up to 50 pounds.
Ability to occasionally work in confined, noisy, and dusty areas.
Ability to understand and carry out simple or detailed oral and written instructions with retention.
Ability to read and interpret detailed specifications.
Subject to random drug tests.

Nice To Haves

Associate degree or bachelor’s degree preferred.

Responsibilities

Gather and evaluate information from WFM leadership, PMs, and PSRs about current training processes to identify strengths, weaknesses, and areas for improvement.
Communicate identified training needs and recommendations to the Operations Training Manager.
Collaborate with PMs to implement training material updates and methods to improve PSR retention.
Deliver approved training curricula for new hires and approved continuing education curricula, including follow-up training.
Perform quality audits for new hires and competency observations as directed.
Ensure new hires are aware of the Center’s policies and procedures.
Communicate with PMs and PSRs to ensure training needs are met and provide feedback to the Operations Training Manager about identified needs or concerns.
Collaborate with PMs to implement training materials for process updates.
Coordinate assigned training schedules for PSRs and other WFM operational leaders as directed.
Document training statuses and communicate training outcomes and follow-up needs for performance evaluation.
Provide support to PMs and PSRs regarding established policies and procedures, escalating questions requiring clarification to the Operations Training Manager.
Communicate approved process updates to PMs, PSRs, and staff in other departments as needed.
Provide hands-on training in classroom and clinic settings as assigned.
Perform other duties as assigned by the supervisor.