Trainer, Clinical Operations

RHC Group Management LLC•Nashville, TN

About The Position

Bookmark Medical is seeking a Clinical Operations Trainer with a strong Medical Assistant background to support its Tennessee practices. As part of the Clinical Operations Training team, this role supports onboarding and ongoing development of Medical Assistants and other practice team members across the Tennessee market. The trainer provides hands-on, virtual, and in-person instruction, including at-the-elbow support, to help teams gain confidence, follow standardized clinical workflows, use the EMR effectively, and support efficient patient flow. The role partners with practice and clinical leadership to identify training needs, support new practice integrations and acquisitions, and reinforce consistent clinical standards across the region. It develops and maintains training resources, facilitates training on clinical workflows, operational processes, technology, and EMR changes, and evaluates training effectiveness. The position is based in Tennessee and requires approximately 50% travel to practices and other locations within the region.

Requirements

3+ years of Medical Assistant or comparable hands-on clinical practice experience is strongly preferred.
Previous experience training, onboarding, precepting, mentoring, or coaching Medical Assistants or other clinical staff is strongly preferred.
Strong knowledge of Medical Assistant workflows and day-to-day primary care practice operations.
Minimum of 3 years of EMR experience.
Experience supporting efficient patient flow and standardized clinical workflows.
Ability to facilitate both in-person and virtual training.
Strong coaching skills and ability to provide clear, constructive feedback.
Ability to assess learner needs and adjust training approaches to help learners become productive and confident.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and time-management skills, with ability to manage multiple priorities.
Ability to work independently while collaborating with practice leaders, clinical teams, and Learning & Development partners.
Flexibility and adaptability in a fast-paced and changing healthcare environment.
Strong attention to detail, problem-solving skills, and personal accountability.
Proficiency with Microsoft Office and other standard business technology.
Comfortable providing hands-on support at multiple practice locations and traveling approximately 50% within the region.

Nice To Haves

Athena EMR experience.
Bachelor’s degree in organizational development, business, education, healthcare, or a related field; relevant healthcare and training experience may be considered in lieu of a degree.
Medical Assistant education, certification, and/or significant hands-on MA experience.
Experience with practice onboarding or integration.
Experience developing or delivering role-based clinical training.
Adult learning, instructional design, or curriculum-development experience.

Responsibilities

Deliver hands-on, virtual, and in-person training for Medical Assistants and other clinical team members.
Support onboarding and role-based training for newly hired Medical Assistants, including continued coaching during their first 90 days.
Provide at-the-elbow support in practices to reinforce clinical workflows, processes, EMR use, and patient-care standards.
Help Medical Assistants develop skills to support safe, efficient patient flow and a positive patient experience.
Assess individual and practice-level training needs and identify opportunities for additional education or coaching.
Partner with practice managers, clinical leaders, Learning & Development, and subject matter experts to ensure training reflects current workflows, policies, and standards.
Support newly acquired or integrating practices by assessing training needs and helping implement practice-specific training plans.
Facilitate training related to clinical workflows, operational processes, new technology, and EMR changes.
Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and other resources.
Evaluate training effectiveness through feedback, observations, reporting, and performance metrics.
Adapt training approaches to learners' needs and experience levels.
Build relationships with clinical and non-clinical teams and serve as a trusted resource for clinical operations and workflow questions.
Model professionalism, accountability, adaptability, and a patient-centered approach.
Manage multiple training initiatives and priorities across practices within the Tennessee market.