Trainer, Clinical Operations

RHC Group Management LLC•Westwood, MA

About The Position

Bookmark Medical is seeking a Clinical Operations Trainer to support the onboarding, training, and ongoing development of physicians, nurse practitioners, physician assistants, and other clinical team members across its Massachusetts market. The role involves helping providers use the EMR, adopt standardized clinical workflows, navigate operational processes, and deliver an efficient, consistent patient experience. Training is provided in person and virtually, including hands-on, at-the-elbow support in clinical settings. The trainer partners with clinical and operational leaders, Learning & Development, and subject matter experts to assess training needs, support practice integrations, facilitate education on systems and process changes, and maintain provider training resources. The position is based in Massachusetts and requires approximately 50% travel within the region to practices and other locations.

Requirements

At least 3 years of experience in a medical practice, ambulatory care, primary care, clinical operations, or a comparable healthcare environment is strongly preferred.
Demonstrated experience working directly with physicians and/or advanced practice providers.
Previous experience training, onboarding, educating, or coaching providers is strongly preferred.
Strong understanding of provider clinical workflows and day-to-day medical practice operations.
At least 3 years of EMR experience.
Experience supporting provider EMR adoption and clinical workflow optimization.
Ability to facilitate in-person and virtual training.
Ability to build effective working relationships with physicians, advanced practice providers, practice managers, and clinical and operational leaders.
Strong coaching skills and ability to provide clear, constructive, actionable guidance.
Ability to assess individual learning needs and adapt training for providers with varying experience and technology proficiency.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Ability to work independently and collaborate across clinical, operational, and Learning & Development teams.
Flexibility and adaptability in a fast-paced, changing healthcare environment.
Strong attention to detail, critical thinking, problem-solving skills, and personal accountability.
Proficiency with Microsoft Office and standard business technology.
Comfort traveling between practices and providing hands-on support in clinical environments.

Nice To Haves

Athena EMR experience is strongly preferred.
A bachelor’s degree in healthcare, organizational development, business, education, or a related field is preferred; relevant healthcare, clinical operations, provider training, or practice experience may be considered in lieu of a degree.
Experience supporting provider onboarding, EMR training, or clinical workflow education is strongly preferred.
Practice integration or onboarding experience is preferred.
Experience developing or delivering role-based healthcare training is preferred.
Adult learning, instructional design, or curriculum development experience is a plus.

Responsibilities

Deliver in-person and virtual training for physicians, nurse practitioners, physician assistants, and other clinical team members.
Support role-based onboarding and training for newly hired and newly integrated providers.
Provide hands-on, at-the-elbow support as providers learn clinical workflows, operational processes, and EMR functionality.
Help providers adopt standardized workflows that support efficient patient care and practice operations.
Partner with clinical and operational leadership to assess provider training needs and identify opportunities for education, coaching, and additional support.
Assess provider training needs at newly acquired and integrating practices and implement practice-specific training plans.
Facilitate training on EMR functionality, clinical workflows, new technology, operational initiatives, and process changes.
Collaborate with Learning & Development, clinical leaders, operational leaders, and subject matter experts to keep training aligned with current workflows, policies, procedures, and standards.
Serve as a resource to providers during workflow, technology, and operational changes.
Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and other provider resources.
Evaluate training effectiveness through feedback, observation, reporting, and available metrics.
Adapt training and coaching to individual provider needs, experience levels, and learning styles.
Build relationships with providers, practice managers, clinical teams, and operational leaders.
Collaborate with regional training teams to identify improvements to provider onboarding and training.
Model professionalism, accountability, adaptability, and a patient-centered approach.
Manage multiple training priorities and initiatives across practices in the Massachusetts market.
Travel approximately 50% to practices and other locations within the region to provide hands-on provider support.