Trainer, Clinical Operations

RHC Group Management LLC•Novi, MI

1d•Onsite

About The Position

Bookmark Medical is seeking a Clinical Operations Trainer to support its Michigan practices. The role supports onboarding, training, and ongoing development for Medical Assistants, providers, and other practice team members across the Michigan market. The trainer provides hands-on, virtual, and in-person training, including at-the-elbow support, to reinforce standardized clinical workflows, effective EMR use, efficient patient flow, and consistent operational practices. The trainer works closely with practice managers, clinical and operational leaders, providers, Learning & Development, and subject matter experts to identify training needs and ensure team members have the knowledge and tools to deliver an exceptional patient experience. The position also supports newly acquired and integrating practices, develops and maintains training materials, and evaluates training effectiveness. It is based in Michigan and requires approximately 50% travel to practices and other locations within the region.

Requirements

Experience working directly with Medical Assistants and healthcare providers in a clinical or practice setting.
Strong understanding of Medical Assistant responsibilities, provider workflows, and day-to-day practice operations.
Minimum of 3 years of EMR experience.
Experience supporting clinical workflows, EMR adoption, and efficient patient flow.
Ability to facilitate in-person and virtual training.
Strong coaching skills and ability to provide clear, constructive, actionable feedback.
Ability to assess learning needs and adapt training approaches for different roles and experience levels.
Ability to build effective working relationships with providers, Medical Assistants, practice managers, and operational leaders.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Ability to work independently and collaborate across clinical, operational, and Learning & Development teams.
Flexibility and adaptability in a fast-paced, changing healthcare environment.
Strong attention to detail, problem-solving skills, and personal accountability.
Proficiency with Microsoft Office and standard business technology.
Comfort traveling approximately 50% between practices and other locations within the region.
A bachelor’s degree in healthcare, organizational development, business, education, or a related field is preferred; relevant clinical operations and training experience may be considered in lieu of a degree.

Nice To Haves

3 or more years of experience in a medical practice, ambulatory care, primary care, or comparable healthcare environment.
Previous experience training, onboarding, precepting, mentoring, or coaching clinical team members.
Athena EMR experience.
Medical Assistant, clinical operations, practice management, or comparable healthcare experience.
Experience supporting provider and Medical Assistant onboarding and training.
Integration or practice onboarding experience.
Experience developing or delivering role-based clinical training.
Adult learning, instructional design, or curriculum development experience.

Responsibilities

Deliver hands-on, virtual, and in-person training for Medical Assistants, providers, and other clinical team members.
Support role-based onboarding and training for newly hired Medical Assistants and providers.
Provide at-the-elbow support to help team members apply clinical workflows, operational processes, and EMR functionality in practice settings.
Reinforce workflows that support efficient patient flow, strong clinical teamwork, and a positive patient experience.
Assess individual and practice-level training needs and identify opportunities for education, coaching, or workflow support.
Partner with practice managers, providers, clinical leaders, Learning & Development, and subject matter experts to keep training aligned with current workflows, policies, procedures, and standards.
Assess training needs at newly acquired and integrating practices and implement regional and practice-specific training plans.
Facilitate training on clinical workflows, operational processes, EMR functionality, new technology, and process changes.
Help Medical Assistants and providers adopt new workflows, tools, and operational initiatives.
Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and supporting resources.
Evaluate training effectiveness through feedback, observation, reporting, and available performance metrics.
Adapt training and coaching to learners’ needs and experience levels.
Build relationships with clinical and non-clinical teams and serve as a trusted resource for clinical operations, workflows, and training.
Collaborate with regional training teams and Learning & Development partners to share feedback and improve training programs.
Model professionalism, accountability, adaptability, and a patient-centered approach.
Manage multiple training priorities and initiatives across practices throughout the Michigan market.