Trainer, Clinical Operations

RHC Group Management LLC•Westwood, MA

1d•$57,000 - $67,000

About The Position

Bookmark Medical is seeking a Clinical Operations Trainer with a strong Medical Assistant background to support its Massachusetts practices. As part of the Clinical Operations Training team, this role supports the onboarding, training, and ongoing development of Medical Assistants and other clinical team members across the Massachusetts market. The trainer provides hands-on, virtual, and in-person instruction, including at-the-elbow support in practices, to help team members consistently apply clinical workflows, operational processes, EMR functionality, and patient-care standards. The trainer partners with practice managers, clinical and operational leaders, Learning & Development, and subject matter experts to identify training needs and promote consistent clinical practices across the region. The role also supports newly acquired and integrating practices, develops and maintains training resources, evaluates training effectiveness, and manages multiple training initiatives across practices. The position is based in Massachusetts and requires approximately 50% travel within the region.

Requirements

At least 3 years of Medical Assistant or comparable hands-on clinical practice experience is strongly preferred.
Previous experience training, onboarding, precepting, mentoring, or coaching Medical Assistants or other clinical staff is strongly preferred.
Strong understanding of Medical Assistant responsibilities, clinical workflows, and day-to-day ambulatory or primary care practice operations.
At least 3 years of EMR experience; Athena experience is strongly preferred.
Experience supporting efficient patient flow and standardized clinical workflows.
Ability to confidently facilitate in-person and virtual training.
Strong coaching skills and ability to give clear, constructive, actionable feedback.
Ability to assess individual learning needs and adapt training to help team members become confident and productive.
Ability to build effective working relationships with Medical Assistants, providers, practice managers, and clinical and operational leaders.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Ability to work independently and collaborate across clinical, operational, and Learning & Development teams.
Flexibility and adaptability in a fast-paced, changing healthcare environment.
Strong attention to detail, problem-solving skills, and personal accountability.
Proficiency with Microsoft Office and standard business technology.
Bachelor’s degree in healthcare, organizational development, business, education, or a related field preferred; relevant clinical and training experience may be considered in lieu of a degree.
Medical Assistant education, certification, and/or significant hands-on MA experience preferred.
Comfort with approximately 50% travel between practices and other regional locations.

Nice To Haves

Athena EMR experience.
Bachelor’s degree in healthcare, organizational development, business, education, or a related field.
Medical Assistant education or certification.
Experience supporting Medical Assistant onboarding and clinical training.
Practice integration or onboarding experience.
Experience developing or delivering role-based clinical training.
Adult learning, instructional design, or curriculum development experience.

Responsibilities

Deliver hands-on, virtual, and in-person training for Medical Assistants and other clinical team members.
Support role-based onboarding and training for newly hired Medical Assistants.
Provide ongoing coaching and support to new team members as they become comfortable and productive in their roles.
Provide at-the-elbow support in practices to reinforce clinical workflows, operational processes, EMR use, and patient-care standards.
Help Medical Assistants develop skills to support efficient patient flow, clinical teamwork, and a positive patient experience.
Assess individual and practice-level training needs and identify opportunities for additional education and coaching.
Partner with practice managers, clinical leaders, Learning & Development, and subject matter experts to ensure training reflects current workflows, policies, procedures, and standards.
Support newly acquired and integrating practices by assessing training needs and helping develop and implement practice-specific training plans.
Facilitate training related to clinical workflows, EMR functionality, new technology, operational initiatives, and process changes.
Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and other resources.
Evaluate training effectiveness through feedback, observations, reporting, and available performance metrics.
Adapt training and coaching approaches to individual team members’ needs, experience, and learning styles.
Build relationships with clinical and non-clinical teams and serve as a resource for clinical operations and workflow questions.
Collaborate with regional training teams and Learning & Development partners to improve onboarding and training programs.
Model professionalism, accountability, adaptability, and a patient-centered approach.
Manage multiple training initiatives and priorities across practices in the Massachusetts market.
Travel approximately 50% to practices and other locations within the region and provide hands-on clinical-environment support.