Operations & Systems Specialist

HomeServices of America•Fairfax, VA

2d•$29 - $39

About The Position

Supports daily backend operations and field execution across core systems and processes to ensure operational consistency, data integrity, and compliance with company policies and procedures. This role plays a key part in supporting audits, workflows, and system optimization efforts, while serving as a resource to both field and internal teams.

Requirements

High School Diploma equivalency required
Proficiency in Microsoft Office (Excel, Teams, OneDrive, SharePoint)
Ability to analyze data and identify trends, inconsistencies, and actionable insights
Strong problem-solving skills with the ability to propose practical solutions
Excellent communication skills, both written and verbal
High attention to detail and accuracy
Self-motivated with a hands-on, proactive approach
Ability to adapt in a fast-paced, evolving environment
Ability to work effectively in a collaborative, team-based environment
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines

Nice To Haves

college degree preferred
Property management or related field experience strongly preferred
Property management systems/software (AppFolio Property Manager preferred)
experience with Power BI a plus

Responsibilities

Provides daily support to field teams, managing and resolving inquiries through shared support channels with a focus on timely, practical solutions.
Executes and supports operational workflows across the business transaction, leveraging field experience to ensure accuracy and practicality.
Monitors system data, rules, and workflows to identify discrepancies, risks, or inefficiencies; resolve or escalate as appropriate.
Maintains reporting, tracking tools, and documentation to ensure visibility, consistency, and operational clarity.
Supports recurring and ad hoc audits, including reviewing key operational data points and tracking findings through resolution.
Supports testing, implementation, and optimization of systems, tools, and operational processes, incorporating field perspective to improve usability and adoption.
Assists in developing and maintaining process documentation, guides, and training resources to support standardized operations and adoption.
Supports training and education operations, including scheduling, attendance tracking, and coordination of logistics for system rollouts and process updates.
Perform any additional responsibilities as requested or assigned.