Operations Systems Manager/ Business Systems Manager and Development for a Lighting Company in the US (Home Based Full Time)

Virtual Coworker•Lancaster, OH

3d•Remote

About The Position

This role is for an Operations Systems Manager/ Business Systems Manager for a lighting company in the US. The position is full-time and home-based. The primary focus is on building and maintaining the company's operations manual, creating process documentation, designing and improving workflows, and developing scalable systems to reduce manual work and increase efficiency. The role also involves assisting with recruiting, onboarding, and training, managing projects, organizing documentation, coordinating inter-departmental communication, researching and implementing new software, building AI-powered workflows, assisting with CRM management, creating reports and dashboards, and identifying inefficiencies for continuous improvement. The position requires working directly with ownership to translate ideas into documented, repeatable systems.

Requirements

Experience in building and maintaining operations manuals.
Proficiency in creating process documentation, SOPs, and training manuals.
Skills in designing and improving workflows.
Experience in developing scalable systems.
Ability to assist with recruiting, onboarding, and training.
Project management skills.
Organizational skills for documentation and processes.
Communication coordination skills.
Experience in researching and implementing software and business tools.
Knowledge of AI-powered workflows and business automations.
Experience with CRM management and customer communication workflows.
Skills in creating reports, dashboards, and KPI tracking.
Ability to identify inefficiencies and recommend improvements.
Experience working with ownership to develop systems.

Responsibilities

Build and maintain the company's Operations Manual.
Create high-level process documentation, detailed SOPs, employee training manuals, and a searchable knowledge base.
Design and improve workflows across every department.
Develop scalable systems that reduce manual work and increase efficiency.
Assist with recruiting, onboarding, and training future team members.
Manage projects and ensure deadlines are met.
Organize company documentation and internal processes.
Coordinate communication between departments.
Research and implement new software and business tools.
Build AI-powered workflows and business automations.
Assist with CRM management and customer communication workflows.
Create reports, dashboards, and KPI tracking.
Continuously identify inefficiencies and recommend improvements.
Work directly with ownership to turn ideas into documented, repeatable systems.