Operations Systems Analyst

Fulton Bank•Manheim Township, PA

7d•$64,700 - $107,900•Remote

About The Position

The Operations Systems Analyst leads and enables department-level and cross-functional initiatives and supports and manages systems and related technical projects for operational business units. The role reviews current practices and technical specifications to support current and future business objectives. Work includes documenting requirements, updating procedures, mapping processes, developing and executing testing scripts, documenting testing, and collaborating with internal and external stakeholders to resolve systems and processing issues. Testing includes integration, end-to-end, regression, and user-acceptance testing for highly regulated, time-sensitive processing systems. The analyst also manages special projects related to department objectives and systems initiatives. This is a full-time career opportunity that may be remote within the Fulton Bank footprint in DC, DE, MD, NJ, PA, or VA. The position may also perform other duties assigned by the manager and is responsible for understanding and following applicable compliance programs, regulations, policies, and procedures.

Requirements

Bachelor’s degree in business, information systems, or another applicable specialty, or equivalent experience.
At least 3 years of software systems testing and implementation experience in banking, or an equivalent combination of leadership, project management, and testing experience.
Must be authorized to work in the United States without current or future Fulton Bank sponsorship for a work visa.

Nice To Haves

Lean and/or Six Sigma certification.
Certified Test Manager (CTM).

Responsibilities

Contribute to, organize, and lead department and potentially cross-functional projects, work streams, and activities related to strategic initiatives.
Establish performance measures, monitor and analyze performance metrics, and identify and implement performance-based improvements.
Develop and execute test plans, scripts, and scenarios; document testing in compliance with internal policies and procedures; report test results to management and vendors; assist with troubleshooting and resolving production issues; and manage testing schedules.
Review technical specifications, use cases, and business scenarios; analyze system relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required; and recommend process improvements and systems enhancements.
Maintain working knowledge of the business and technical ecosystem for the relevant areas.
Lead or support internal staff with procedures, training, and reporting; resolve escalated systems issues; and direct staff and vendors as required.
For customer-facing systems or technology, troubleshoot issues, guide clients through resolution steps, or escalate issues to internal teams, while responding accurately and promptly to client requests.
For customer-facing or sales-focused systems or applications, collaborate with sales delivery and/or client implementation teams to develop client technical and processing requirements and implement them in the system or application; this may involve gathering requirements from clients.
Understand and identify compliance risks affecting the department, ensure compliance with applicable laws and regulations, escalate compliance risks to the appropriate management level, and complete assigned compliance training by established due dates.

Benefits

Medical plans with prescription drug coverage.
Flexible spending account or health savings account depending on the medical plan selected.
Dental and vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay.
Paid volunteer time.
Disability insurance coverage.
Maternity and parental leave.
Adoption assistance.
Educational assistance.
Wellness program with financial incentives.
Short-term incentive compensation plan, subject to individual and company performance.