Analyst, Systems - Store Operations

Family Dollar•Chesapeake, VA

2d•$76,500 - $95,500•Onsite

About The Position

The Systems Analyst – Store Operations is responsible for maintaining business processes and systems that affect Family Dollar’s Store Operations technology landscape, including Point of Sale systems. The role works across Family Dollar divisions to help ensure data integrity in Store systems. It is a full-time, onsite position at the Family Dollar Store Support Center in Chesapeake, Virginia. Relocation assistance is available for candidates outside the Hampton Roads, Virginia area. Candidates must be authorized to work in the United States without current or future visa sponsorship. The position administers, maintains, monitors, and provides operational oversight for assigned software applications. It investigates and resolves incidents across end-to-end business flows and system dependencies, makes appropriate production-system changes, supports interfaces, and uses SQL and application or reporting tools to validate data and investigate transactions. The analyst identifies recurring issues and helps convert them into lasting corrective actions, monitoring improvements, automation, documentation, and operational procedures. The role also supports application changes, releases, upgrades, configuration changes, and transitions into operations; participates in Disaster Recovery and IT Business Continuity activities; and helps maintain operational readiness for business-critical supply chain services. The analyst must meet technical and business SLAs and participate in a 24/7 on-call rotation supporting a multi-site distribution environment, including heightened support during peak retail periods.

Requirements

1–3 years of experience leading incident resolution or administering, maintaining, or troubleshooting production applications in IT Operations, Application Support, Systems Analyst, or a comparable role, with 3+ years of IT experience.
Hands-on experience maintaining point of sale systems, pricing systems, and in-house or cloud-based Merchandising supporting applications.
Demonstrated troubleshooting ability across applications, databases, interfaces, file/batch processing, operating systems, network/connectivity, and upstream/downstream dependencies.
Working knowledge of SQL sufficient to query and validate production data, investigate transaction state, and support incident analysis.
Experience with Microsoft Windows and/or Linux environments and the ability to interpret logs, services/processes, scheduled jobs, files, and basic system health indicators.
Experience using ServiceNow or a comparable ITSM platform and practical understanding of incident, problem, change, request, escalation, and knowledge-management practices.
Ability to prioritize multiple issues, work independently when needed, follow controlled production procedures, and clearly document troubleshooting and recovery actions.
Ability to participate in a 24/7 on-call rotation and provide occasional after-hours support.
Excellent communication and customer service skills.
Authorization to work in the United States without the need for current or future visa sponsorship.

Nice To Haves

At least one year of experience in the retail operations support industry.
Experience supporting SAP and Triversity POS systems.
Familiarity with the .Net programming language.
Experience supporting cloud or SaaS products and coordinating with external software or automation vendors.
Scripting or automation experience, such as PowerShell, Python, or comparable tools, used to improve monitoring, triage, reporting, or repetitive support work.
ITIL certification or demonstrated use of ITSM best practices.

Responsibilities

Administer, maintain, monitor, and provide operational oversight for assigned software applications.
Lead incident resolution by assessing business impact, capturing relevant identifiers and timestamps, reproducing or isolating failures, coordinating responders, restoring service, validating downstream recovery, documenting outcomes, and engaging other IT teams or vendors as needed.
Apply suitable changes to production systems to help the business perform its functions.
Research and troubleshoot end-to-end business flows rather than focusing on a single application screen.
Monitor and support interfaces among software systems.
Use SQL and available application or reporting tools to validate data, investigate transaction state, reconcile records, and support root-cause analysis.
Identify recurring incident patterns and turn them into problem records, monitoring improvements, automation opportunities, knowledge articles, runbooks, or permanent corrective actions, engaging other IT teams and vendors as needed.
Follow established change controls for production data corrections or remediation.
Use ServiceNow or a comparable ITSM platform for applicable incident, request, problem, change, knowledge, and service-level processes.
Create and maintain technical support documentation, troubleshooting guides, dependency maps, operational procedures, and end-user knowledge to improve first-time resolution and reduce repeat support demand.
Support application changes, releases, upgrades, configuration changes, and transitions into operations; validate support readiness, monitoring, documentation, rollback expectations, and post-change stability.
Participate in Disaster Recovery and IT Business Continuity activities and help maintain operational readiness for business-critical supply chain services.
Meet technical and business SLAs and participate in a 24/7 on-call rotation, including heightened support during peak retail periods.