Operations Support Specialist(Full-Time)
About The Position
The Operations Support Specialist supports utility services for clients by researching issues, coordinating with providers, and ensuring accurate and timely processing. The role is on the Operations team and may involve different day-to-day tasks depending on team placement and business needs. It offers an opportunity to build skills in problem-solving, communication, and operations in a professional environment. The position involves managing multiple workflows, maintaining accurate account information and documentation, and helping identify process improvements. The company describes a collaborative and supportive team environment and opportunities to grow into roles across operations, client management, billing, and leadership.
Requirements
- Strong attention to detail and accuracy.
- Ability to problem solve and think critically.
- Clear and professional written and verbal communication.
- Comfort working on a computer and learning new systems.
- Ability to manage time and stay organized in a fast-paced environment.
- Self-motivation and a strong sense of ownership.
Nice To Haves
- Customer service or office experience.
- Experience using tools like Google Workspace or Excel.
- Experience handling calls or working with external partners.
Responsibilities
- Research and resolve account or billing issues.
- Enter, review, and validate utility bills in internal systems for accuracy and timely processing.
- Communicate with utility providers, clients, and internal teams by phone and email.
- Update and maintain account information in internal systems.
- Coordinate service activations, billing, or issue resolution.
- Track down missing information, such as bills or account details, and ensure completion.
- Document actions clearly and accurately.
- Prioritize tasks and manage multiple workflows at once.
- Identify inefficiencies and suggest process improvements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
