Operations Support Specialist - Washington DC

Military Spouse Corporate Career Network•Washington, DC

1d•Onsite

About The Position

All Native Group, a division of Ho-Chunk, Incorporated, is seeking an Operations Support Specialist to provide advanced administrative support to the Bureau of Medicine and its program management. The role supports seamless service delivery and requires proactive problem-solving, sound judgment, initiative, and responsiveness to program leadership and mission objectives. Duties range from routine administrative tasks to complex operational support, including filing, schedule and travel coordination, inventory management, case-referral tracking, documentation review, basic data analysis, spreadsheet maintenance, and tactful communication with customers and colleagues. The specialist supports daily office operations, staff onboarding and travel, information and records management, case and productivity tracking, and budget coordination. The position works closely with the program manager and chief, and is performed under general government supervision with limited independent judgment. The position is full-time, based in a professional office environment, and has typical weekday hours of 8:00 a.m. to 5:00 p.m.; rotating or fixed evening and/or weekend work is highly likely due to the unit’s 24/7 nature. Travel is primarily local, with possible out-of-area and overnight travel.

Requirements

High school diploma or equivalent; the education section also states an Associate’s or Bachelor’s degree.
At least two years of experience supporting similar administrative or operational activities.
A Secret security clearance is required; the posting also says the role requires a Top Secret clearance, and that Top Secret is preferred in the security-clearance section.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and office technology equipment.
Excellent written, communication, interpersonal, and critical-thinking skills.
Ability and commitment to promote a teamwork environment.
Ability to exercise limited independent judgment and coordinate personal and project calendars.
Ability to collect, catalog, record, and protect personally identifiable information.
Ability to work typical Monday-through-Friday hours of 8:00 a.m. to 5:00 p.m., with a high likelihood of rotating or static evening and/or weekend work.
Ability to travel locally and, as needed, out of the area with overnight stays.
Must successfully complete a pre-employment drug screen; employees are subject to random drug screens during employment.
Must be able to remain stationary 75% of the time, work indoors 90% of the time, operate a computer and office productivity machinery, communicate spoken instructions, and frequently move standard office equipment weighing up to 25 pounds.

Nice To Haves

Top Secret security clearance is preferred.
Associate’s or Bachelor’s degree.

Responsibilities

Communicate clearly and grammatically through correspondence, emails, memorandums, PowerPoint presentations, customer interactions, briefings, reports, and issue summaries.
Provide updates on current program issues and respond to customer inquiries in person or remotely.
Maintain inventory of office supplies, materials, psychological testing materials, and services, and identify emerging needs.
Generate and track work orders.
Submit and track IT service center requests for staff from initiation through resolution.
Manage new-employee onboarding, complete new-hire checklists, set up staff accounts in E2, OpenNet, ClassNet, JWICS, and payroll, and guide new staff through onboarding.
Manage staff travel in E2.
Maintain the program office calendar to schedule and track actions, deadlines, and leave.
Draft requests for new diplomatic passports for staff.
Oversee the transition of paper records to scanned electronic records.
Maintain and assess an organized electronic document filing system that meets security requirements, is accessible to authorized users, remains accurate and current, and archives files as needed.
Work with the program manager and chief to maintain productivity metrics and track case-referral progression using Microsoft Excel, ensuring case documentation is complete.
Collect and collate budget information, including costs and fees, and coordinate with vendors to obtain quotes and invoices.
Coordinate and synchronize personal and project calendars; collect, record, catalog, and protect operational data, including personally identifiable information.
Draft correspondence or reply to inquiries related to policy development, coordination, interpretation, or change.
Complete complex administrative and clerical tasks supporting policy, operational, or clinical activities.
Travel primarily locally during the business day, with possible out-of-area and overnight travel.