Operations Support Specialist - Washington DC

VetJobs•Washington, DC

1d•Onsite

About The Position

All Native Group, a division of Ho-Chunk, Incorporated, is seeking an Operations Support Specialist to provide advanced administrative support to the Bureau of Medicine and its program management. The role helps ensure seamless service delivery by applying proactive problem-solving, sound judgment, initiative, and a responsive approach aligned with program leadership and mission objectives. Work ranges from routine administrative tasks to complex support, including scheduling and travel coordination, inventory management, referral tracking, document completion, basic data analysis, spreadsheet maintenance, and tactful communication. The specialist supports day-to-day office and program operations, information management, onboarding, travel, procurement-related coordination, and performance tracking. The position works closely with the program manager and chief to maintain productivity metrics and case referral progression, and handles sensitive information in accordance with security requirements. The role operates under general government supervision and involves moderate-complexity coordination and administrative work. This is a full-time position, typically Monday through Friday from 8:00 a.m. to 5:00 p.m. Due to the unit's 24/7 nature, rotating or static evening and/or weekend work is highly likely. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The position operates in a professional office environment and requires a Secret security clearance; a Top Secret clearance is preferred, although the posting also lists a Top Secret clearance as a required qualification.

Requirements

At least 2 years of work experience, including a minimum of 2 years supporting similar administrative or operational activities.
High school diploma or equivalent; the posting also lists an Associate’s or Bachelor’s degree under Education.
Secret security clearance required; the posting states that Top Secret is preferred and also lists a Top Secret clearance as required under Experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and office technology equipment.
Excellent written, communication, interpersonal, and critical-thinking skills.
Ability and commitment to promote a teamwork environment.
Ability to exercise limited independent judgment and handle moderately complex coordination and administrative work.
Ability to protect personally identifiable information and comply with security requirements.

Nice To Haves

Top Secret security clearance.

Responsibilities

Communicate clearly and grammatically through correspondence, email, memorandums, PowerPoint presentations, customer interactions, briefings, reports, and issue summaries.
Provide office management support, including maintaining office, psychological testing, and other supply inventories and identifying emerging needs.
Generate and track work orders and submit and follow IT service center requests through resolution.
Manage new-employee onboarding checklists, set up accounts in E2, OpenNet, ClassNet, JWICS, and payroll, and guide new staff through onboarding procedures.
Manage staff travel in E2 and maintain a program office calendar for schedules, actions, deadlines, and leave.
Draft requests for new diplomatic passports for staff.
Oversee the conversion of paper records to scanned electronic records and maintain an organized electronic filing system that meets access and security requirements.
Assess the electronic filing system for accuracy and currency, keep files orderly, and archive records as needed.
Work with the program manager and chief to maintain productivity metrics and case referral progression using Microsoft Excel and ensure case documentation is complete.
Collect and collate budget information, including costs and fees, and communicate with vendors to obtain quotes and invoices.
Coordinate and synchronize personal and project calendars; collect and record operational data, including protected personally identifiable information.
Draft correspondence or respond to inquiries related to policy development, coordination, interpretation, or change.
Complete complex administrative and clerical tasks supporting ongoing policy, operational, or clinical activities.