Docucare Associate - Washington, DC
About The Position
Xerox is seeking an experienced Docucare Associate to join its Service Delivery team in support of one or more customer accounts. This service-focused role supports operational excellence, customer satisfaction, continuous improvement, productivity improvements, and business growth while delivering services that meet customer SLA commitments. An active Secret Clearance is required. The role includes maintaining customer equipment, performing first-level repairs, keeping service and inventory records, and supporting an organized device environment. The associate also contributes to knowledge sharing and peer mentoring.
Requirements
- Active Secret Clearance.
- Considerable work experience in service delivery, device support, or a related customer-facing technical environment.
- Strong problem-solving skills and the ability to complete a variety of assignments with limited supervision.
- Specialized or multi-skilled experience developed through job-related training.
- Commitment to service quality, customer satisfaction, and ongoing professional development.
Responsibilities
- Deliver high-quality service in accordance with customer SLAs and Statements of Work.
- Perform preventative maintenance on customer equipment and replenish consumables as needed.
- Complete first-level repairs and escalate issues for advanced maintenance and technical support.
- Maintain accurate activity logs, including on-site parts inventory and service records.
- Support a clean, organized device environment while promoting knowledge sharing and mentoring peers.
Benefits
- Comprehensive suite of employee benefits; details vary by applicable country.
- Training, coaching, and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
