DocuCare Professional II

Xerox • Boston, MA

7h

About The Position

Xerox is seeking a Service Delivery Coordinator for Managed Print Services (MPS) to support print service operations for a client. The role coordinates service delivery, monitors device performance, manages service requests, and supports service level agreement (SLA) and key performance indicator (KPI) compliance. It serves as a primary point of contact among clients, technicians, and service delivery managers.

The coordinator manages day-to-day MPS operations and the end-to-end Move, Add, Change, and Dispose (MACD) process, while maintaining accurate asset records. The position also collaborates with IT teams and account managers on device installations, upgrades, and decommissions and oversees toner and consumables fulfillment and automated replenishment.

Xerox provides job training, career development opportunities, structured onboarding with a ramp-up period, collaboration with experienced colleagues and cross-functional partners, and ongoing resources and support.

Requirements

• Ability to communicate effectively with clients, technicians, and cross-functional teams.
• Strong organizational and coordination skills to support service delivery activities.
• Ability to monitor service performance, maintain accurate records, and track operational metrics.

Nice To Haves

• Degree, diploma, or equivalent experience preferred.
• Familiarity with managed print services, asset management, or service delivery processes preferred.

Responsibilities

• Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
• Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
• Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
• Manage the end-to-end Move, Add, Change, and Dispose (MACD) process and maintain accurate asset management records for devices, supplies, and service activities.
• Collaborate with IT teams and account managers on device installations, upgrades, and decommissions.
• Oversee toner and consumables fulfillment and automated replenishment processes.

Benefits

• Career development opportunities
• Job training
• Structured onboarding with a healthy ramp-up period
• Access to resources and ongoing support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed