IT Professional II

Texas A&M • College Station, TX

3d • Onsite

About The Position

The IT Professional II works under general supervision to provide technical support, analysis, and problem resolution across Texas A&M AgriLife’s statewide environment as part of AgriLife Information Technology (AIT). The position supports faculty, staff, and operational systems across multiple offices, acting as a primary technical resource while also providing secondary support statewide. Services are delivered remotely and onsite, with travel as needed.

The role troubleshoots hardware, software, application, system, and operational issues and supports specialized services and applications used in AgriLife operations. It coordinates support activities and provides technical leadership in developing and implementing solutions. The position operates with significant independence, serves as a resource for other technical staff, and collaborates with AIT teams to maintain service continuity across a multi-office, multi-user environment.

Requirements

• Associate's degree in an applicable field or an equivalent combination of education and experience.
• One year of related IT experience.
• Knowledge of Microsoft 365 applications and related productivity technologies.
• Demonstrated ability to troubleshoot, analyze, and resolve problems.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Ability to work independently with limited onsite supervision.
• Ability to prioritize and coordinate multiple competing technical demands.
• Adaptability in a fast-paced and evolving technical environment.
• Ability to multitask and work cooperatively with others.

Nice To Haves

• Experience supporting, administering, and troubleshooting Windows operating systems.
• Experience supporting, administering, and troubleshooting MacOS.
• Working knowledge of network infrastructure concepts, services, and terminology.
• Experience supporting multiple locations in a distributed technology environment.

Responsibilities

• Manage and facilitate resolution of complex requests for technical assistance.
• Document service requests and resolutions using approved ticketing systems.
• Analyze, prioritize, and manage multiple concurrent support activities and service demands.
• Develop, maintain, and improve technical documentation, procedures, and knowledge resources.
• Serve as a technical resource to other personnel resolving procedural and technical issues.
• Develop resource estimates, implementation approaches, and progress reports for support and project activities.
• Ensure support activities meet unit, project, and organizational quality standards.
• Provide support and coordination for network infrastructure activities.
• Coordinate or assist with technical training, knowledge transfer, and professional development activities.
• Protect the security of customer data, systems, and applications.
• Ensure compliance with applicable policies, rules, standards, and procedures.
• Coordinate and resolve hardware and software issues with vendor technical support.
• Install, upgrade, maintain, administer, and configure workstations and software.
• Lead or participate in technical activities and provide progress reports as part of project teams.
• Provide advanced technical support for multiple offices remotely or through onsite visits involving travel.
• Evaluate technologies and recommend improvements that support operational and business needs.
• Serve as a technical resource and escalation point for supported locations.
• Perform other duties as assigned.

Benefits

• Health, dental, vision, life, and long-term disability insurance, with AgriLife contributing to premiums.
• 12–15 annual paid holidays.
• Up to 8 hours per month of sick leave.
• At least 8 hours per month of vacation leave.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Employee Wellness Initiative.
• Access to ongoing professional development and training through Aspire, LinkedIn Learning, and internally developed programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree