IT Analyst II

Computer Task Group, Inc•Charlotte, NC

3d•Onsite

About The Position

Seeking an experienced IT professional to provide high-touch technical support to executive-level and administrative staff. This fully onsite position requires advanced troubleshooting, exceptional customer service, and the ability to quickly resolve hardware, software, mobile device, and connectivity issues in a fast-paced corporate environment.

Requirements

5+ years of experience in desktop, infrastructure, or end-user IT support, preferably in a corporate environment.
Advanced troubleshooting and problem-solving skills across Windows, Mac, mobile devices, applications, and connectivity.
Strong experience supporting iPhone, Android, Microsoft Intune, device configuration, and data transfers.
Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
Ability to work effectively under pressure, respond quickly to customer needs, and manage multiple priorities independently.
Strong organizational skills, attention to detail, and ability to prioritize workload with minimal supervision.
Ability to work independently and collaboratively while maintaining professionalism, confidentiality, and strong business ethics.
Flexible and adaptable approach to supporting new, non-standard, and changing technologies.
Strong written, verbal, and interpersonal communication skills.
Willingness to participate in an on-call rotation and provide occasional after-hours support.

Nice To Haves

Executive/C-suite support experience strongly preferred.

Responsibilities

Provide proactive, high-touch IT support to executives and administrative staff, including C-suite leadership.
Troubleshoot, research, isolate, and resolve complex hardware, software, desktop, mobile device, and connectivity issues.
Support Windows, Mac, Microsoft Office, Teams, Outlook, and other enterprise applications.
Deploy, configure, maintain, and troubleshoot laptops, smartphones, tablets, and other approved computing equipment.
Support iPhone and Android devices, including data transfers and Microsoft Intune configurations.
Provide remote support and assist with home wireless networks and internet connectivity as needed.
Create and maintain Incident, Task, Request, and Problem records; identify recurring issues and escalate appropriately.
Serve as a technical liaison between IT teams and business units and recommend process improvements.
Prioritize work according to established service levels and meet IT support metrics.
Participate in an after-hours/on-call rotation, including potential 24x7 support for select executives.
Travel domestically as needed; occasional international travel may be required.
Perform other related duties as assigned.