IT Support Professional - Manufacturing

Siemens•Fort Worth, TX

1d•$61,547 - $105,509•Onsite

About The Position

We are seeking an end user desktop support individual who is enthusiastic about PC technology, features, and functions. This person will work 2nd Shift, the hours are from 4:00pm – 12:00am. The successful candidate will be responsible for providing technical support for a large number of devices deployed on our manufacturing shop floor. A significant portion of your time will be spent on the shop floor interacting with end users, supporting deskside issues, and deploying updates and new features and functions.

Requirements

A two-year technical degree is preferred, although a combination of education (HS Diploma or GED equivalency is a minimum requirement) and 3-5 years’ experience supporting an enterprise wide Microsoft environment will be considered.
Working knowledge of IT/OT Networking i.e. TCP/IP, Routing, DNS, NAT, etc.
Experience building and deploying PC images
Proficient with Microsoft Office applications (Word, Excel, Visio, PowerPoint)
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

Good verbal and written communication skills.
Good time management skills.
Candidate is expected to manage his/her time and clearly show incidents are being managed.
Good project planning skills
Work well with a team.
Preferred Certifications: Comptia A+ & Network+ and/or equivalent
Desire to continuously learn and grow skill set.
Physical labor is frequently required (e.g., carry PCs, access cables or equipment under a table, frequent trips to shop floor, ride in lift, etc.)

Responsibilities

Ensuring all Siemens IT directed projects are successfully deployed without interrupting production.
Ensuring all IT devices are compliant with Information Security and Cyber Security guidelines.
Assisting end users with resolving technical issues.
Imaging computers utilizing images provided by Siemens IT.
Serving as the first point of contact for all shopfloor related technology issues.