IT Support

Stant•Connersville, IN

5d•Hybrid

About The Position

We are seeking an IT Support Specialist to provide hands-on technical support for our manufacturing and corporate environment. This position will support end users, hardware, software, networks, Microsoft 365, Plex ERP, telecommunications, and IT security. The ideal candidate is a strong troubleshooter with excellent communication skills who can work independently in a fast-paced environment.

Requirements

Strong troubleshooting and problem-solving skills.
Experience with Microsoft 365, Active Directory, computer hardware, and end-user support.
Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, SASE, endpoint security, and RMM tools.
Strong written and verbal communication skills with the ability to support nontechnical users.
Ability to work independently, prioritize multiple requests, and handle confidential information appropriately.

Nice To Haves

Manufacturing IT and Plex ERP experience preferred.

Responsibilities

Provide day-to-day IT and help desk support for computers, printers, network devices, peripherals, and Plex ERP workstations.
Troubleshoot hardware, software, network, and user-access issues and coordinate escalations as needed.
Configure, deploy, maintain, and replace computers, mobile devices, and other IT equipment.
Administer Microsoft 365 and Active Directory, including user accounts, licenses, permissions, Outlook, and Teams.
Support network and security technologies, including Wi-Fi, endpoint protection, encryption, access controls, and threat-removal procedures.
Install, configure, patch, and maintain approved software and applications.
Support Mitel VoIP/voicemail and company Verizon Wireless devices and services.
Maintain hardware/software inventories and assist with licensing and security audits.
Provide technical assistance and training to employees.
Coordinate with vendors for hardware/software purchases, repairs, and maintenance.
Support IT projects, system upgrades, and other technology initiatives as needed.