IT Support
About The Position
Nestled in the San Bernardino Mountains between Lake Arrowhead and Big Bear, our 250-acre mountain facility is conveniently located in Running Springs, CA, only 90 minutes from Los Angeles, Orange, and San Diego Counties. Pali Mountain is home to Pali Adventures, an overnight sleep away camp, Pali Institute, an outdoor education program and Pali Retreat, a mountain retreat and conference center. Assists IT department as needed, including but not limited to the following: While working at Pali Mountain you will monitor and repair network infrastructure, maintain our public WIFI, remotely manage software on staff computers, purchase new equipment when necessary and properly dispose of old equipment and maintain existing hardware. Along with working on our computer network you will maintain our phone system, assist with audio/video set up and continual maintenance on both.
Requirements
- Customer service experience
- Experience with IT customer service
- Strong work ethic
- Previous experience working on computer networks, phone network, printers, etc.
- Exhibits sound and accurate judgment
- Uses time efficiently; works quickly and productively
- Behaves professionally even when under pressure; treats others with respect and consideration
- Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events
- Is consistently at work and on time
- Follows instructions; follows through on commitments; takes responsibility for own actions
- Seeks increased responsibilities; asks for and offers help when needed
Nice To Haves
- Experience working on a large campus
Responsibilities
- Monitor and repair network infrastructure
- Maintain public WIFI
- Remotely manage software on staff computers
- Purchase new equipment when necessary
- Properly dispose of old equipment
- Maintain existing hardware
- Maintain the phone system
- Assist with audio/video set up
- Continual maintenance on audio/video systems
- Customer service
- Educate staff on new processes
- Work independently and as part of a team
- IT customer service
- Work with staff to resolve computer issues
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Monitor and maintain computer systems and networks
- Respond in a timely manner to service issues and requests
- Provide technical support across companies (in person or over the phone)
- Set up accounts for new users
- Repair and replace equipment as necessary
- Test new technology
Benefits
- Paid holidays, vacation and sick leave
- Medical, dental and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
