IT Support

EOS • Austin, TX

4d

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Requirements

• 5+ years in IT Support (e.g. IT Support Technician, Helpdesk Analyst, Desktop Support, or similar).
• Comfortable supporting Windows and/or macOS.
• Basic understanding of networking and Wi-Fi (e.g. IP basics, connecting devices, simple troubleshooting).
• Experience using ticketing systems and working within SLAs (e.g. Jira Service Management or similar).
• Strong interpersonal and communication skills, with a passion for helping users.
• Ability to prioritize, multitask, and think independently when troubleshooting.

Nice To Haves

• Familiarity with AV systems and conference room technologies.
• Experience supporting Mac / Apple environments in more depth.
• Exposure to network infrastructure troubleshooting beyond basic connectivity.
• Knowledge of Cisco, Linux, or more advanced networking concepts.
• A proven track record of delivering outstanding customer service in an IT setting.

Responsibilities

• Act as a primary contact for technical assistance, resolving software, hardware, and connectivity issues.
• Log, track, and escalate tickets using our service desk tools.
• Communicate clearly and professionally with users, focusing on a great support experience.
• Diagnose and resolve AV and connectivity issues in conference rooms.
• Set up and support AV equipment for meetings, providing on-site assistance as needed.
• Maintain AV inventory and report missing or malfunctioning items.
• Identify and troubleshoot basic wired and wireless connectivity issues.
• Support on-site users with common network needs and assist the Network Operations team with local checks.
• Escalate more complex network issues to Level 2 support for rapid resolution.

Benefits

• Commitment to creating a diverse and inclusive work environment
• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed