IT Professional
About The Position
The IT Professional supports and maintains the technology infrastructure that drives manufacturing operations. This role ensures reliable network connectivity, system security, and production system uptime across office and shop floor environments. The ideal candidate understands the urgency of production operations and can troubleshoot issues quickly to minimize downtime. Job Description: Provide technical support for office and production floor hardware, software, and network systems Maintain and support ERP/MRP systems used for manufacturing operations Troubleshoot connectivity issues impacting CNC machines, PLC interfaces, scanners, and production equipment Support shop floor workstations, barcode systems, label printers, and timekeeping systems Manage user access and permissions across production and administrative systems Monitor network performance to ensure minimal disruption to operations Assist with cybersecurity efforts, particularly as it relates to operational technology (OT) Maintain backups, disaster recovery procedures, and system documentation Coordinate with vendors supporting manufacturing software and equipment systems Assist with implementation of new systems, automation tools, and process improvements
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2+ years of IT experience, preferably in a manufacturing or industrial environment
- Working knowledge of ERP systems (e.g., Global Shop, Epicor, SAP, Oracle, etc.)
- Understanding of networking fundamentals (switches, firewalls, VLANs)
- Experience supporting Windows Environments and Microsoft 365
- Experience supporting manufacturing execution systems (MES)
- Basic understanding of PLC or industrial automation environments
- Knowledge of cybersecurity best practices in industrial settings
- Relevant certifications (CompTIA A+, Network+, Security+, etc.)
Responsibilities
- Provide technical support for office and production floor hardware, software, and network systems
- Maintain and support ERP/MRP systems used for manufacturing operations
- Troubleshoot connectivity issues impacting CNC machines, PLC interfaces, scanners, and production equipment
- Support shop floor workstations, barcode systems, label printers, and timekeeping systems
- Manage user access and permissions across production and administrative systems
- Monitor network performance to ensure minimal disruption to operations
- Assist with cybersecurity efforts, particularly as it relates to operational technology (OT)
- Maintain backups, disaster recovery procedures, and system documentation
- Coordinate with vendors supporting manufacturing software and equipment systems
- Assist with implementation of new systems, automation tools, and process improvements
Benefits
- Competitive pay
- Medical benefits available on day one (1) of your employment
- 10paid vacation days
- 10 paid holidays
- 3 paid personal days
- 401(K)
- Great working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
