IT Professional

Titan•Houston, TX

3d•Onsite

About The Position

The IT Professional supports and maintains the technology infrastructure that drives manufacturing operations. This role ensures reliable network connectivity, system security, and production system uptime across office and shop floor environments. The ideal candidate understands the urgency of production operations and can troubleshoot issues quickly to minimize downtime.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of IT experience, preferably in a manufacturing or industrial environment
Working knowledge of ERP systems (e.g., Global Shop, Epicor, SAP, Oracle, etc.)
Understanding of networking fundamentals (switches, firewalls, VLANs)
Experience supporting Windows Environments and Microsoft 365
Experience supporting manufacturing execution systems (MES)
Basic understanding of PLC or industrial automation environments
Knowledge of cybersecurity best practices in industrial settings
Relevant certifications (CompTIA A+, Network+, Security+, etc.)

Responsibilities

Provide technical support for office and production floor hardware, software, and network systems
Maintain and support ERP/MRP systems used for manufacturing operations
Troubleshoot connectivity issues impacting CNC machines, PLC interfaces, scanners, and production equipment
Support shop floor workstations, barcode systems, label printers, and timekeeping systems
Manage user access and permissions across production and administrative systems
Monitor network performance to ensure minimal disruption to operations
Assist with cybersecurity efforts, particularly as it relates to operational technology (OT)
Maintain backups, disaster recovery procedures, and system documentation
Coordinate with vendors supporting manufacturing software and equipment systems
Assist with implementation of new systems, automation tools, and process improvements