Docucare Associate

Xerox • New York, NY

4d • $37,680 - $75,360 • Onsite

About The Position

The Docucare Associate is responsible for the operational, on-site delivery of outsourcing and facilities management services to end-user customers. The role supports contracted service levels, customer satisfaction, customer relationships, and delivery of contract commitments within cost targets. Working as part of a service delivery team aligned with one or more customers, the associate helps meet service-level agreements, improve productivity, and contribute to service transformation and profitable business growth. An active Secret Clearance is required.

Requirements

• Active Secret Clearance.
• Provide excellent customer service and anticipate customer needs.
• Work with minimal oversight while maintaining attention to detail, organization, and strong time-management skills in accordance with the applicable Service Level Agreement and Statement of Work.
• Have functional PC knowledge, including Excel, Microsoft Office, web browsing, email, file management, and data entry.
• Identify problems in straightforward situations and make sound decisions using standard procedures.
• Be able to stand for long periods, walk, bend, and reach.

Nice To Haves

• Eagerness to learn technologies related to print production and finishing equipment.
• Intermediate knowledge of Xerox equipment and the client IT environment.
• Good technical and/or electrical aptitude.
• A proactive approach to work, with initiative and drive.

Responsibilities

• Perform preventative maintenance checks and first-level repairs, escalating issues according to agreed procedures for further maintenance and technical support.
• Promote knowledge sharing and serve as a mentor or coach.
• Educate and train client groups on equipment usage and functions.
• Keep devices clean and maintain a safe work environment.
• Log activities, including on-site parts inventory and replenishment of consumables.
• Achieve service-level agreements and meet or exceed customer requirements.
• Maintain skills through personal development and training.

Benefits

• Full medical, dental, and vision coverage.
• Wellness credits.
• Company contribution to a Health Savings Account.
• 401(k) matching.
• Paid time off, holidays, and personal days.
• Growth opportunities for future career development within a supportive and collaborative company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed