Docucare Associate -Atlanta, GA

Xerox • Atlanta, GA

15h • $30,000 - $60,000 • Onsite

About The Position

The Docucare Associate is responsible for the operational, on-site delivery of outsourcing and facilities management services to end-user customers. The role supports contracted service levels, customer satisfaction, customer relationships, and delivery of contract commitments within cost targets. As part of a service delivery team aligned to one or more customers, the associate helps meet service-level agreements, improve productivity, support service transformation, and contribute to profitable service revenue.

The position supports multiple accounts in Broward County and Miami-Dade County. It requires customer-facing service delivery, working with Xerox equipment and client IT environments, and a proactive approach with technical or electrical aptitude.

Requirements

• Provide excellent customer service and anticipate customer needs in alignment with Xerox’s business mission and objectives.
• Work with minimal oversight while maintaining attention to detail, organization, and strong time-management skills in accordance with the applicable SLA and Statement of Work.
• Have functional PC knowledge, including Microsoft Office, web browsing, email, file management, and data entry.
• Identify problems in straightforward situations and make sound decisions using standard procedures.
• Be willing to learn technologies related to print production and finishing equipment.
• Be able to stand for long periods, walk, bend, and reach.
• Demonstrate ability in customer-facing service delivery.
• Maintain intermediate knowledge of Xerox equipment and the client IT environment.
• Demonstrate a proactive approach, initiative, and drive.
• Exhibit good technical and/or electrical aptitude.

Responsibilities

• Perform preventative maintenance checks and first-level repairs, escalating issues for next-level maintenance and technical support according to agreed procedures.
• Promote knowledge sharing and act as a mentor or coach.
• Educate and train client groups on equipment usage and functions.
• Keep devices clean and maintain a safe work environment.
• Log activities, including on-site parts inventory and replenishment of consumables.
• Meet and exceed service-level agreements and customer requirements.
• Maintain skills through personal development and training.
• Support multiple accounts in Broward County and Miami-Dade County.

Benefits

• Full medical, dental, and vision coverage.
• Wellness credits.
• Company contribution to a Health Savings Account.
• 401(k) matching.
• Paid time off, holidays, and personal days.
• Growth opportunities for future career development within a supportive and collaborative company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed