Operations Support Senior Associate - Dallas, TX
About The Position
The Operations Support Senior Associate provides operational and technical support to Data Center teams, assists with process improvements, and contributes to projects that enhance service delivery and operational effectiveness. The role supports critical data center operations by helping resolve technical and operational issues, supporting business-critical systems, analyzing data, documenting processes, and coordinating project activities. The position works with senior team members, subject matter experts, Data Center teams, stakeholders, and company IT groups. It also supports testing and system functionality, operational consistency, provisioning timelines, and service quality.
Requirements
- At least 1 year of experience in operations support, technical support, systems administration, data center operations, or a related field.
- Advanced Diploma, Associate Degree, or Bachelor's Degree, or an equivalent combination of education and experience.
- Strong analytical and problem-solving skills.
- Excellent organizational and documentation abilities.
- Ability to collaborate effectively within a team environment and learn from experienced technical professionals.
- Ability to work between software platforms and partner with company IT groups in troubleshooting efforts.
- Basic knowledge of data analysis, process improvement, and project coordination.
Nice To Haves
- Experience working with business systems and operational tools.
Responsibilities
- Assist with resolving routine technical issues and escalations under the guidance of senior team members.
- Support system functionality, cable certification, fiber and cable testing, and installation processes.
- Collaborate with Data Center teams to identify and recommend solutions to operational challenges.
- Assist with operational exceptions, non-standard scenarios, and escalations by partnering with senior team members and stakeholders.
- Independently resolve routine operational and technical issues and support more complex escalations with senior team members and subject matter experts.
- Review operational processes and workflows to identify opportunities for greater efficiency and effectiveness.
- Participate in initiatives to improve provisioning timelines, operational consistency, and service quality.
- Support implementation of process enhancement solutions.
- Support business-critical systems used by Data Center Operations, including ServiceNow, Salesforce/LTC, Siebel, JARVIS, DART, and other operational systems.
- Assist with troubleshooting user access, single sign-on issues, system requests, and other operational support needs.
- Partner with experienced team members to resolve identified system issues.
- Investigate operational issues and customer concerns to identify trends and recurring support needs.
- Use reports and data analysis to help determine root causes and recommend corrective actions.
- Perform data validation and cross-checks to ensure accuracy and consistency.
- Develop and maintain technical and operational documentation for internal teams.
- Assist in creating training materials, job aids, and process guides.
- Support knowledge-sharing initiatives across the organization.
- Participate in User Acceptance Testing (UAT) by documenting results and validating system functionality.
- Manage assigned portions of larger operational or technology projects.
- Track project deliverables and communicate progress to stakeholders.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
