Operations Support Senior Associate

Equinix • El Segundo, CA

9d

About The Position

Equinix is the world’s digital infrastructure company, providing connectivity and maintaining critical infrastructure that supports customers and the digital world. The Operations Support Senior Associate provides basic technical and systems support under the direction of more senior Operations Support Engineers and identifies opportunities for basic process improvements. The role also assists with documentation and training materials, supports data analysis and user acceptance testing (UAT), and manages an assigned piece of a larger project.

Requirements

• At least 1 year of experience.
• Advanced Diploma to a Bachelor's Degree.

Responsibilities

• Support escalations for basic technical issues under the guidance of more senior staff, including basic system functionality, cable certification, fiber or cable testing, and reviewing schematic designs before they are sent to a Data Center for installation; offer suggestions for resolution.
• Review basic business and technical processes within the Data Center and identify opportunities for process improvement; may lead process solutions.
• Provide basic support for Data Center Operations business systems such as Remedy, Oracle, and Siebel, resolving identified issues at the direction of more senior team members.
• Review issues and customer problems to identify patterns in support questions and determine the type of issue, such as system or training; run predefined data cross-checks.
• Draft technical and non-technical documentation for work completed within the team for review by more senior team members.
• Assist in developing training materials.
• Shadow more senior team members during UAT facilitation and document findings.
• Manage an assigned piece of a larger project.

Benefits

• Employee Assistance Program available to all employees.
• Health, life, disability, and voluntary insurance plans for eligible employees and family members.
• Retirement plan contributions from employees and Equinix.
• Accrued paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior