Operations Support Senior Associate

Equinix•El Segundo, CA

11d•$78,000 - $118,000

About The Position

The Operations Support Senior Associate provides basic technical and systems support under the direction of more senior Operations Support Engineers and identifies opportunities for basic process improvements. The role also assists with developing documentation and training materials. It supports Data Center Operations through technical issue escalation, business-system support, process review, data analysis, documentation, user acceptance testing, and project work.

Requirements

At least 1 year of experience.
Advanced Diploma to a Bachelor's Degree.

Responsibilities

Support escalations for basic technical issues under the guidance of senior staff, including system functionality, cable certification and testing, fiber or cable testing, and reviewing schematic designs before installation; offer suggestions for resolution.
Review basic business and technical processes within the Data Center, identify process improvement opportunities, and potentially lead process solutions.
Provide basic support for Data Center Operations business systems such as Remedy, Oracle, and Siebel, resolving issues such as Single Sign-on and system-name requests under senior team members’ direction.
Review issues and customer problems, potentially create or use non-standard reports to identify patterns in support questions and determine issue types, and run predefined data cross-checks.
Draft technical and non-technical documentation for the team’s work for review by more senior team members.
Assist in developing training materials.
Shadow senior team members during UAT facilitation and document findings.
Manage an assigned piece of a larger project.