Operations Support, Emerging Talent Intern (Spring)

Metropolitan Transportation Authority • Brooklyn, NY

10d • Onsite

About The Position

New York City Transit’s Operations Support – Timekeeping team administers time and leave for Subway employees across Maintenance of Way, Car Equipment, Stations, and Service Delivery. The team handles matters including sick leave, injury-on-duty, FMLA, maternity and paternity leave, jury duty, military leave, and retirement.

The intern will help develop a Workforce Management System for Operations Support, including a centralized Microsoft Power Apps solution to streamline leave requests, manager approvals, and workforce visibility. The system is intended to replace the current email-based process and improve request tracking, approval transparency, workforce planning, and operational efficiency. The position is onsite at 130 Livingston Street, Brooklyn, New York, and requires a minimum of 20 hours per week.

Requirements

• Must be matriculated in an undergraduate program in good standing with at least a 2.5 GPA and/or a graduate program in good standing with at least a 2.8 GPA.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure and prioritize tasks effectively.
• Keen attention to detail and ability to work independently while contributing as an active team player.
• Strong analytical and problem-solving skills, including the ability to interpret data and document workflows.
• Ability to manage multiple assignments, meet deadlines, and work independently and as part of a team.
• Strong organizational skills and attention to detail, especially when working with timekeeping or employee data.
• Must be authorized to work in the United States at the time of application.
• Must submit a student transcript.

Nice To Haves

• Experience or proficiency with Power Apps, Power Automate, or Power BI.
• A major in Business Administration, Information Systems or Management Information Systems (MIS), Data Analytics or Data Science, Computer Science with an interest in workflow design or Power Apps, Organizational Behavior, or a related field.

Responsibilities

• Assist in developing and implementing components of a Workforce Management System for Operations Support – Timekeeping.
• Support digitization of timekeeping forms and streamline related processes.
• Collaborate with staff and stakeholders to observe workflows and document process-improvement opportunities.
• Contribute to quarterly training materials and internal communications for department staff.
• Help organize, review, and accurately enter employee time and leave data into the Timekeeping system.
• Support Employee Focus Groups by preparing materials, tracking action items, and assisting with follow-up tasks.
• Help develop and maintain a centralized shared drive or reference database for timekeeping resources.
• Assist in analyzing workforce or operational data to support planning and recommend potential enhancements.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed