Operations Support Coordinator - Seven Bridges Fitness Center
About The Position
The Operations Support Coordinator provides operational coverage for Seven Bridges Fitness Center in coordination with the Operations Manager and other team managers. The position follows the schedule established by the Operations Manager, monitors team-member activities, helps resolve difficult or sensitive problems and complaints, and supports consistent service quality. The role also requires shift supervision, responding to emergency situations, assisting members, and checking fitness-center mechanical and pool equipment. Work is standardized but may require judgment to address special problems or opportunities. The work environment may involve drafts, noise, temperature variation, and equipment that could cause minor cuts, bruises, or muscle strains if handled carelessly. The position is part time, scheduled for five hours weekly on Wednesdays from 5 p.m. to 10 p.m.
Requirements
- High school diploma or GED.
- Two years of previous customer service or fitness-center experience, plus less than one month of on-the-job training.
- CPR certification through the American Heart Association within 90 days of employment.
- Ability to walk or stand for an hour or more at a time.
- Ability to proofread and check documents for errors and use a keyboard to enter, retrieve, or transform words or data.
- Moderate analytical ability and basic technical knowledge or in-depth, experience-based knowledge to analyze and interpret information.
Responsibilities
- Provide shift supervision of team-member performance and fitness-center activities.
- Take charge of emergency situations and follow required procedures; notify the Operations Manager or other team managers as appropriate.
- Conduct membership tours and enrollments as needed.
- Resolve member or team complaints and conflicts.
- Ensure mechanical and pool equipment is working correctly and notify the Engineer or Engineering Assistant when problems arise.
- Perform other related duties as required.
Benefits
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career pathways to promote professional growth and development.
- Medical, dental, pet, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
