Operations Supervisor - Patient Transport - Full Time - Jeff Hwy

Ochsner Health•New Orleans, LA

1d•Onsite

About The Position

The Operations Supervisor directs and supervises staff and is responsible for the continuous service of assigned personnel, staff performance assessments and disciplinary actions, training and orientation, and professional development. The role monitors work assignments to ensure areas are maintained in a safe, clean, aseptic, and operationally effective condition, and coordinates activities with other departments. The posting describes supervision of up to 30 employees and oversight of hospital interior and related property services. The job title identifies Patient Transport, while the position description also refers to housekeeping and Environmental Services duties. The supervisor oversees customer service, departmental reporting and special projects, equipment and supplies, staffing, and compliance with applicable regulations and safety requirements. The role requires travel throughout the facility approximately 90% of the time and may involve occupational risk of exposure to hazardous medications or hazardous waste in the healthcare environment.

Requirements

High school diploma or equivalent.
Four years of related experience, including two years of service or hospitality supervisory experience.
Computer skills and dexterity for data entry and information retrieval.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software packages, and keyboarding.
Strong interpersonal and supervisory skills.
Knowledge of the regulatory environment.
Knowledge of cleaning chemicals and the proper use and maintenance of power equipment, such as automatic scrubbers and carpet shampooers.
Knowledge of proper floor care and care of carpet textiles, upholstery fabrics, wall and floor coverings, wood, and synthetic finishes.
Service recovery and conflict mediation skills.
Ability to travel throughout the facility approximately 90% of the time.
Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.
Ability to stoop, bend, reach, grab, use manual dexterity, stand for prolonged periods, and travel throughout and between facilities.
Use mechanical lifting devices or team lifts when appropriate.

Nice To Haves

Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.

Responsibilities

Supervise, train, and develop department staff.
Direct assigned staff and ensure continuous service, including personnel performance assessments, disciplinary actions, orientation, and professional development.
Monitor area assignments to ensure areas remain safe, clean, aseptic, and operationally effective.
Oversee customer service, interaction, and assistance.
Complete departmental reports and work on special projects as assigned.
Conduct training for new staff and provide ongoing training as needed.
Maintain Environmental Services equipment and supplies.
Develop personnel to ensure adequate staffing.
Ensure compliance with federal, state, and local regulations and department safety requirements.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Perform other related duties as required.