Supervisor- Case Management- Jeff Hwy

Ochsner Clinic Foundation•New Orleans, LA

About The Position

This job provides direct supervision to registered nurse case managers and social workers in accordance with organizational standards. The supervisor oversees services, supports the agency’s mission, trains new staff, promotes team cohesion, and reviews staff documentation. The role guides daily operations, oversees patient care coordination and utilization review, and helps ensure compliance with applicable laws, accreditation standards, and regulatory requirements. The position also supports customer service and patient experience, contributes to leadership meetings, and oversees staff onboarding and annual performance evaluations. The job description summarizes the primary duties and is not an exhaustive list; duties may change or be added. Reasonable accommodations may be made for qualified individuals with disabilities. The position is based in a healthcare setting, where occupational exposure to communicable diseases and potentially hazardous medications or waste may occur.

Requirements

Bachelor’s degree in nursing or another healthcare discipline, or a Master of Social Work (MSW).
Three years of utilization and/or case management experience with a registered nurse license or MSW.
Current registered nurse license in the state of practice or current MSW license.
Leadership skills and ability to foster teamwork, professionalism, customer satisfaction, high performance, and mutual respect.
Effective verbal and written communication skills, including presenting information clearly and professionally to people at varying levels throughout the patient care process.
Computer skills and dexterity for data entry and retrieval of patient information, and ability to multitask.
Knowledge of the welfare system.
Understanding of financial statements to analyze trends and make recommendations, and working knowledge of budget management.
Ability to evaluate patient care data to ensure care follows clinical guidelines and organizational standards.
Conflict resolution and problem-solving skills.

Nice To Haves

Master’s degree in Nursing (MSN) or Licensed Certified Social Worker (LCSW).
Three years of supervisor or leadership experience in a hospital environment.

Responsibilities

Guide care management staff in daily operational performance matters.
Supervise case managers and social workers responsible for patient care coordination, utilization review, intake, and discharge planning.
Use available financial and performance management information to align staff with organizational goals.
Serve as a contact and resolution provider for customer service matters.
Educate case management staff on patient experience to support outstanding customer service.
Facilitate and contribute to leadership meetings within and outside the case management department.
Oversee department onboarding and annual staff performance evaluations.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing services, explaining procedures, requesting permissions, and adapting communication style.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Perform other related duties as required.