Monitor Technician Lead- Jeff Hwy

Ochsner Clinic Foundation•New Orleans, LA

About The Position

Under general supervision, the Monitor Technician Lead directs operational functions related to staff development and training, assists in implementing policies and procedures, and participates in initiatives to improve processes for internal and external customers. The role oversees daily department activities, supports department operations when the supervisor is absent, helps allocate resources, and provides training and operational support to staff. The position works in a healthcare patient-care environment and may involve exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, and hazardous waste.

Requirements

High school diploma or equivalent.
At least 6 months of experience as a Monitor Technician.
Basic Life Support (BLS) certification from the American Heart Association.
EKG/Telemetry National Certification.
Obtain Advanced Cardiovascular Life Support (ACLS) certification within 3 months of hire.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Working knowledge of medical terminology.
Strong interpersonal skills.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Nice To Haves

Team lead or supervisory experience.

Responsibilities

Oversee daily department activities, serve as the department point person in the supervisor's absence, and train new employees.
Work with department management and team members to allocate resources daily.
Monitor and track time and attendance in accordance with department policies.
Resolve customer concerns and participate in initiatives to improve customer service.
Assist with inventory management.
Relieve monitor technicians for breaks.
Conduct department rounding to assist with real-time escalations.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.