Operations Supervisor

David's Bridal • Bowling Green, KY

1d • $13 - $16

About The Position

As a member of the management team at David’s Bridal, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role provides leadership, mentoring, and coaching to Dream Makers and helps foster high performance and five-star customer service across the team.

The supervisor supports customer-first floor management, payroll and timesheet oversight, store income goals, inventory and merchandise processes, employee performance, and staffing. The position requires prior retail management experience in an apparel or specialty store environment and experience with a computerized POS system.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure hours remain within the monthly budget, and accurately monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
• Help lead the store to achieve Total Monthly Income goals through foundational excellence and performance-based leadership for front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe team-member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• Competitive pay.
• Dream Maker discount after the first pay period.
• Referral incentive program.
• Dayforce Wallet early-pay access.
• Health, dental, and vision insurance.
• 401(k) program.
• Paid vacation, wellness days, and holidays, including the employee’s birthday off.
• Pet benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED