Operations Supervisor

David's Bridal • Orange, CT

1d • $20 - $24

About The Position

The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver consistent, world-class customer service, and exceed sales plans. This role provides hands-on leadership through mentoring, coaching, and supporting Dream Makers, while maintaining an engaging, high-performance environment and an excellent guest experience. The supervisor supports store operations and performance across the sales floor and alterations, including staffing, payroll, inventory, and sales goals.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll against the monthly budget and review timesheets for scheduled shifts, breaks, and meals.
• Help the store consistently achieve Total Monthly Income goals through strong execution and performance-based leadership across the front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe individual performance and support improvement through weekly performance discussions, customer reviews, and mystery shops.
• Help build a strong talent pipeline, maintain staffing, meet staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED