Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who supports store success by building and retaining a high-performing team, delivering world-class customer service, and exceeding sales plans. This role provides hands-on leadership by mentoring, leading, and coaching team members, and fostering a high-performance culture focused on customer experience and productivity. The supervisor helps manage store operations, including floor coverage, payroll and timesheets, sales goals, inventory processes, and staffing. The position also supports front-of-house and alterations performance and helps ensure merchandise and service standards are maintained.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
- Monitor store payroll and help ensure hours remain within the monthly budget.
- Monitor and acknowledge timesheets for team members clocking in and out for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income goals through operational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong talent pipeline and ensure the store is staffed to meet staffing goals, filling open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
